Notice: Reduced Support Availability (March 20 – April 2)
Due to reduced staffing during this period, response times may be longer than usual. We appreciate your understanding!
Synapse Service Desk
Welcome! You can raise a support request for Synapse by Sage Bionetworks by using the options provided.
🟢 Synapse User Community: For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum: Synapse Discussion Forum
🟡 Challenge and Benchmarking:
Participants: Please post your questions in the applicable challenge community forum on Synapse.
BraTS 2020 and/or CBICA-related questions: Refer to this website for more information: BraTS Challenges
🟣 PsychENCODE Knowledge Portal: Questions related to the PsychENCODE Knowledge Portal, please use this dedicated discussion forum: PsychENCODE Discussion Forum
{"xsrfToken":"0571e56b6f95b101b52876303908f099fd28fba8_lout","branding":{"id":"9","key":"synsd","name":"Synapse Service Desk","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NDMyODM2MTksIm5iZiI6MTc0MzI4MzAxOX0.VQl9rbBnf4_38ThX_1-xA4x88eayPM37abmbUqNrzkI&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NDMyODM2MTksIm5iZiI6MTc0MzI4MzAxOX0.Zcug9b78iXThUVP9Mn0RRBoYkcl-k7BX_RB_oXggiHI&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"synsd","projectId":12173,"serviceDeskId":9,"name":"Synapse Service Desk","description":"<p>Welcome! You can raise a support request for Synapse by <a href=\"https://sagebionetworks.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sage Bionetworks</a> by using the options provided.</p>\n<p>\uD83D\uDFE2 <b>Synapse User Community</b>:<br> For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum: <a href=\"https://www.synapse.org/SynapseForum:default\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Synapse Discussion Forum</a></p>\n<p>\uD83D\uDFE1 <b>Challenge and Benchmarking</b>:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Participants: Please post your questions in the applicable challenge community forum on Synapse.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Organizers: Use the dedicated service desk for your inquiries: <a href=\"https://sagebionetworks.jira.com/servicedesk/customer/portal/18\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Challenges & Benchmarking Service Desk</a></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>BraTS 2020 and/or CBICA-related questions: Refer to this website for more information: <a href=\"https://www.synapse.org/Synapse:syn53708126/wiki/626320\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BraTS Challenges</a></li>\n</ul>\n<p>\uD83D\uDFE3 <b>PsychENCODE Knowledge Portal</b>:<br> Questions related to the PsychENCODE Knowledge Portal, please use this dedicated discussion forum: <a href=\"https://www.synapse.org/Synapse:syn4921369/discussion/default\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PsychENCODE Discussion Forum</a></p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"85","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[16],"key":""},{"id":"84","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[16],"key":""},{"id":"162","name":"Synapse Data Management & Sharing Request","descriptionHtml":"","callToAction":"Synapse Data Management & Sharing Request","introHtml":"","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[26],"key":""},{"id":"206","name":"Synapse Python Client Support","descriptionHtml":"","callToAction":"Synapse Python Client Support","introHtml":"<p>Have a question/problem specific to the Synapse Python Client? Submit it here.</p>","icon":12827,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","groups":[16],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"},{"id":26,"name":"Sage Plans Request"}],"orderMapping":{"16":[84,206,85],"26":[162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"SYNSD","spaceName":"Synapse Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/SYNSD","isServer":false},"labels":[],"projectKey":"SYNSD","serviceDeskId":9,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYNSD","userLanguageHeader":"Notice: Reduced Support Availability (March 20 – April 2)","userLanguageMessageWiki":"<p>Due to reduced staffing during this period, response times may be longer than usual. We appreciate your understanding!</p>","defaultLanguageHeader":"Notice: Reduced Support Availability (March 20 – April 2)","defaultLanguageMessage":"Due to reduced staffing during this period, response times may be longer than usual. We appreciate your understanding!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDMyODQyMTksIm5iZiI6MTc0MzI4MzAxOX0.1Kl6epT5dRknbSnxcvUAOPnfUzHQip4zovP16mGNZ-s","targetCollection":"upload-project-12173","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Sage Bionetworks Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sagebionetworks.jira.com/wiki","kbLinkDomainURLs":["https://sagebionetworks.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}