Welcome to the Help Center
Featured portals
- General Synapse Help
- Access & Compliance Team (ACT)
Write to us if you have questions or concerns about data access. Please report potential data violations &/or security incidents to https://sagebionetworks.jira.com/servicedesk/customer/portal/20/group/30/create/194.
- Privacy, Security & Compliance Office
Support from experts in privacy, security and research regulations, developing, managing, and overseeing compliance programs for responsible research, data sharing and reuse.
Raise your support request with the Privacy, Security and Compliance Office by using the options provided here. You will receive an automated message once your ticket has been created.
NOTE: Please do not include Protected Health Information (PHI) anywhere within your request
- ARK Portal Service Desk
Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.
When submitting your request - please be sure to always include the following:
--Full name
--Contact e-mail
--Institution or Organization
--Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks
--Any synapse ids for datasets specifically being considered.This will help us best address your question.
- Amplifying Data for Evidence and Learning (ADEL) Service Desk
Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, Exceptional Longevity Knowledge Portal, ALS Knowledge Portal, and the CLASSIC Portal + OpenDRaWeR Metadata Catalog.
You can raise a support request with the Sage Data Coordination Center (DCC) for your Program by opening an issue here.
Note that there is no coverage provided on weekends, evenings, and holidays.
For more information, visit:
https://help.adknowledgeportal.org/apd/
https://help.eliteportal.org/help/
https://ampals.synapse.org/
https://classicportal.synapse.org/Contact us about
Data Sharing Support
Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Community Data Contribution Program, Request a DOI for Publication.General Support
Report a bug, Suggest an improvement, or Ask other questions. - HTAN Help Desk
Welcome! You can raise a support request with the Human Tumor Atlas Network Data Coordinating Center (HTAN DCC) by opening an issue here or by sending an email to htan@sagebionetworks.jira.com. Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.
NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.
- MC2 Center Help Desk
Welcome! You can raise a support request with the MC2 Center by opening an issue here or by sending an email to mc2center@sagebase.org. You are NOT required to log in to use this system (please disregard the "Log in" button in the upper right corner of this portal).
Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.
NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.
- NF-OSI
Welcome! You can raise a support request for NF-OSI here or by sending an email to:
nf-osi@sagebionetworks.com.For further information please visit:
help.nf.synapse.org - Sage Bionetworks VEOIBD Consortium Help Desk
Welcome! You can raise a request for VEOIBD Consortium Help Desk using the options provided.
- Challenges & Benchmarking Service Desk
Welcome! To launch a new Challenge or get support for your existing Challenge(s), please submit a request to the Challenges & Benchmarking team here.
Note: If you are a Challenge Participant, unless your question is Synapse-related, we recommend asking your questions on the Challenge's Discussion Forum where the organizers can best help you.
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⚠️ Important: Do not include any PHI in your request. This platform is not HIPAA compliant. ⚠️
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