Sage Bionetworks Help Center

Welcome to the Help Center

Featured portals

  1. Synapse Service Desk

    Welcome! You can raise a support request for Synapse by Sage Bionetworks by using the options provided.

    🟢 Synapse User Community:
    For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum: Synapse Discussion Forum

    🟡 Challenge and Benchmarking:

    • Participants: Please post your questions in the applicable challenge community forum on Synapse.
    • Organizers: Use the dedicated service desk for your inquiries: Challenges & Benchmarking Service Desk
    • BraTS 2020 and/or CBICA-related questions: Refer to this website for more information: BraTS Challenges

    🟣 PsychENCODE Knowledge Portal:
    Questions related to the PsychENCODE Knowledge Portal, please use this dedicated discussion forum: PsychENCODE Discussion Forum

  2. MC2 Center Help Desk

    Welcome! You can raise a support request with the MC2 Center by opening an issue here or by sending an email to mc2center@sagebase.org. You are NOT required to log in to use this system (please disregard the "Log in" button in the upper right corner of this portal).

    Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.

    NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.

  3. Access & Compliance Team (ACT)

    Write to us if you have questions or concerns about data access. Please report potential data violations &/or security incidents to https://sagebionetworks.jira.com/servicedesk/customer/portal/20/group/30/create/194.

  4. HTAN Help Desk

    Welcome! You can raise a support request with the Human Tumor Atlas Network Data Coordinating Center (HTAN DCC) by opening an issue here or by sending an email to htan@sagebionetworks.jira.com. Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.

    NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.

  5. NF-OSI

    Welcome! You can raise a support request for NF-OSI here or by sending an email to:
    nf-osi@sagebionetworks.com.

    For further information please visit:
    help.nf.synapse.org

  6. AD + EL Service Desk

    Welcome! You can raise a request for the AD + EL Service Desk using the options provided.

  7. ARK Portal Service Desk

    Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.

    When submitting your request - please be sure to always include the following:

    --Full name
    --Contact e-mail
    --Institution or Organization
    --Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks
    --Any synapse ids for datasets specifically being considered.

    This will help us best address your question.

  8. Challenges & Benchmarking Service Desk

    Welcome! To launch a new Challenge or get support for your existing Challenge(s), please submit a request to the Challenges & Benchmarking team here.

    Note: If you are a Challenge Participant, unless your question is Synapse-related, we recommend asking your questions on the Challenge's Discussion Forum where the organizers can best help you.

    —

    ⚠️ Important: Do not include any PHI in your request. This platform is not HIPAA compliant. ⚠️

    —

  9. Privacy, Security & Compliance Office

    Support from experts in privacy, security and research regulations, developing, managing, and overseeing compliance programs for responsible research, data sharing and reuse.

    Raise your support request with the Privacy, Security and Compliance Office by using the options provided here. You will receive an automated message once your ticket has been created.

    NOTE: Please do not include Protected Health Information (PHI) anywhere within your request

  10. Sage Bionetworks VEOIBD Consortium Help Desk

    Welcome! You can raise a request for VEOIBD Consortium Help Desk using the options provided.

Suggested forms

  • GENIE Access Request in Access & Compliance Team (ACT)
  • Emailed request in Access & Compliance Team (ACT)

    Request received from your email support channel.

  • Submit a request or incident in Synapse Service Desk

    Submit a request or report a problem.

  • Ask a question in Synapse Service Desk

    Have a question? Submit it here.

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