Welcome to the Help Center

Welcome! You can raise a support request for Synapse by Sage Bionetworks by using the options provided.

🟢 Synapse User Community:
For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum: Synapse Discussion Forum

🟡 Challenge and Benchmarking:

• Participants: Please post your questions in the applicable challenge community forum on Synapse.

• Organizers: Use the dedicated service desk for your inquiries: Challenges & Benchmarking Service Desk

Write to us if you have questions or concerns about data access. Please report potential data violations &/or security incidents to https://sagebionetworks.jira.com/servicedesk/customer/portal/20/group/30/create/194.

Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, the Exceptional Longevity Knowledge Portal, and the ALS Knowledge Portal.

You can raise a support request with the AD Knowledge Portal Data Coordination Center (AD DCC), the Exceptional Longevity Data Management and Coordination Center (EL DMCC), or the ALS Knowledge Portal Data Coordination Center (ALS DCC) by opening an issue here.

Note that there is no coverage provided on weekends, evenings, and holidays.

For more information, visit:
https://help.adknowledgeportal.org/apd/
https://help.eliteportal.org/help/
https://ampals.synapse.org/

Contact us about

Data Sharing Support
Add Data to a New Study, Add Data to an Existing Study, Add Analytical, Contribute data through the CDCP, Request a DOI for Publication.

General Support
Report a bug, Suggest an improvement, or Ask other questions.

Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.

When submitting your request - please be sure to always include the following:

--Full name
--Contact e-mail
--Institution or Organization
--Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks
--Any synapse ids for datasets specifically being considered.

This will help us best address your question.

Welcome! To launch a new Challenge or get support for your existing Challenge(s), please submit a request to the Challenges & Benchmarking team here.

Note: If you are a Challenge Participant, unless your question is Synapse-related, we recommend asking your questions on the Challenge's Discussion Forum where the organizers can best help you.

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⚠️ Important: Do not include any PHI in your request. This platform is not HIPAA compliant. ⚠️

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Support from experts in privacy, security and research regulations, developing, managing, and overseeing compliance programs for responsible research, data sharing and reuse.

Raise your support request with the Privacy, Security and Compliance Office by using the options provided here. You will receive an automated message once your ticket has been created.

NOTE: Please do not include Protected Health Information (PHI) anywhere within your request

Welcome! You can raise a request for VEOIBD Consortium Help Desk using the options provided.