Sage Bionetworks Help Center

Welcome to the Help Center

Featured portals

  1. Synapse Service Desk

    This is the help desk for Synapse, supported by Sage Bionetworks.

    To reach out to the broader user community you may prefer the Synapse discussion forum:
    https://www.synapse.org/#!SynapseForum:default

    If your question is about a specific challenge, please post it on the challenge's Synapse forum.

    If your question is about the PsychENCODE Knowledge Portal, please post the question here: https://www.synapse.org/#!Synapse:syn4921369/discussion/default

  2. MC2 Center Help Desk

    Welcome! You can raise a support request with the MC2 Center by opening an issue here or by sending an email to mc2center@sagebase.org. You are NOT required to log in to use this system (please disregard the "Log in" button in the upper right corner of this portal).

    Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.

    NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.

  3. Access & Compliance Team (ACT)

    Write to us if you have questions or concerns about data access. Please report potential data violations &/or security incidents to https://sagebionetworks.jira.com/servicedesk/customer/portal/20/group/30/create/194.

  4. HTAN Help Desk

    Welcome! You can raise a support request with the Human Tumor Atlas Network Data Coordinating Center (HTAN DCC) by opening an issue here or by sending an email to htan@sagebionetworks.jira.com. Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.

    NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.

  5. NF-OSI

    Welcome! You can raise a support request for NF-OSI here or by sending an email to:
    nf-osi@sagebionetworks.com.

    For further information please visit:
    help.nf.synapse.org

  6. Gray Foundation Service Desk

    Welcome! You can raise a request for Gray Foundation Service Desk using the options provided.

  7. AD + EL Service Desk

    Welcome! You can raise a request for the AD + EL Service Desk using the options provided.

  8. ARK Portal Service Desk

    Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.

    When submitting your request - please be sure to always include the following:

    --Full name
    --Contact e-mail
    --Institution or Organization
    --Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks
    --Any synapse ids for datasets specifically being considered.

    This will help us best address your question.

  9. Challenges & Benchmarking Service Desk

    Welcome! 👋

    You can raise a request for Challenges & Benchmarking (CNB) team using the options provided here. If you are unsure where to start, choose "CNB General Services" and we'll help you figure it out.

    For inquiries related to one of our products, select "CNB Product Inquiries". Our current products are:

    • Challenge Portal
    • cnb-tools
    • Data listed on OpenChallenges

    NOTE: Please do not include PHI anywhere within the request you submit. This platform is not HIPAA compliant and cannot be used to relay any form of PHI.

  10. Privacy, Security & Compliance Office

    Support from experts in privacy, security and research regulations, developing, managing, and overseeing compliance programs for responsible research, data sharing and reuse.

    Raise your support request with the Privacy, Security and Compliance Office by using the options provided here. You will receive an automated message once your ticket has been created.

    NOTE: Please do not include Protected Health Information (PHI) anywhere within your request

  11. Sage Bionetworks VEOIBD Consortium Help Desk

    Welcome! You can raise a request for VEOIBD Consortium Help Desk using the options provided.

Suggested forms

  • Emailed request in Access & Compliance Team (ACT)

    Request received from your email support channel.

  • Synapse Data Management & Sharing Request in Synapse Service Desk
  • Submit a request or incident in Synapse Service Desk

    Submit a request or report a problem.

  • Ask a question in Synapse Service Desk

    Have a question? Submit it here.

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