Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Sage Bionetworks Help Center
  1. Sage Bionetworks Help Center
  2. General Synapse Help

General Synapse Help

Synapse Python Client Support
Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"84eb5383789d76b375190dc63f489a671add0729_lout","branding":{"id":"9","key":"synsd","name":"General Synapse Help","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/41","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c76626","headerLinkHoverBGColor":"#c76626","headerBadgeColor":"#c76626"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MDg4ODQsIm5iZiI6MTc4MTQwODI4NH0.J2_GsW06fcNfPoC8MsL1UFATgwkgack1LYpx8sd9Fv0&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MDg4ODQsIm5iZiI6MTc4MTQwODI4NH0.pWe96sMTyjc0FQrPR3ut5RnroyHWmAWeVx-5o3iujYA&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"synsd","projectId":12173,"serviceDeskId":9,"name":"General Synapse Help","description":"","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"862","name":"Delete Synapse account","descriptionHtml":"<p>Please complete the following information.</p>","callToAction":"Delete Synapse account","introHtml":"<p>Delete my Synapse Account</p>","icon":13073,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13073","groups":[16],"key":""},{"id":"84","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[16],"key":""},{"id":"896","name":"Help accessing a Synapse project or dataset","descriptionHtml":"","callToAction":"Help accessing a Synapse project or dataset","introHtml":"","icon":13109,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13109","groups":[16],"key":""},{"id":"995","name":"Question about Challenges","descriptionHtml":"<p><br class=\"atl-forced-newline\"></p>\n<h3><a name=\"PleaseReadFirst%21\" target=\"_blank\"></a><b>Please Read First!</b></h3>\n<p><br class=\"atl-forced-newline\"> For questions about the Challenge itself (including rules, submissions, data interpretation, timelines, or scoring), please post in the <b>Challenge’s Discussion Forum</b> on Synapse so the organizers can provide the most accurate support. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> This help desk is best suited for <b>Synapse-related questions</b>, such as account access, login issues, permissions, or help using the Synapse platform. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Frequently Requested Links</b> <br class=\"atl-forced-newline\"></p>\n<ul class=\"alternate\" type=\"square\">\n <li>To access BraTS 2023 Challenge data, see <a href=\"https://www.synapse.org/Synapse:syn51156910/wiki/627000\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BraTS 2023 Challenge Data</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></li>\n</ul>","callToAction":"Question about Challenges","introHtml":"","icon":13320,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13320","groups":[16],"key":""},{"id":"863","name":"Reactivate Synapse account","descriptionHtml":"","callToAction":"Reactivate Synapse account","introHtml":"","icon":13074,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13074","groups":[16],"key":""},{"id":"929","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[16],"key":""},{"id":"162","name":"Synapse Data Management & Sharing Request","descriptionHtml":"","callToAction":"Synapse Data Management & Sharing Request","introHtml":"","icon":13142,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13142","groups":[16],"key":""},{"id":"206","name":"Synapse Python Client Support","descriptionHtml":"","callToAction":"Synapse Python Client Support","introHtml":"","icon":12827,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","groups":[16],"key":""},{"id":"85","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[],"key":""},{"id":"796","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":12761,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12761","groups":[],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[84,995,896,162,206,863,862,929]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYNSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDUxNjc1MDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTQwOTQ4NCwibmJmIjoxNzgxNDA4Mjg0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.gkhsjyFBwTx3e-d6UBU3ScAy01kZLkikYUPpjeX5Kds","targetCollection":"upload-user-collection--1051675032","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20}},"reqCreate":{"id":206,"projectId":12173,"issueType":{"id":"10127","name":"Support"},"form":{"name":"Synapse Python Client Support","descriptionHtml":"","callToAction":"Synapse Python Client Support","intro":"","instructions":"","icon":12827,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/206","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/206","calendarParams":{"firstDay":0,"date":"2026-06-13T20:38:04-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDUxNjc1MDMyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTQwOTQ4NCwibmJmIjoxNzgxNDA4Mjg0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.gkhsjyFBwTx3e-d6UBU3ScAy01kZLkikYUPpjeX5Kds","targetCollection":"upload-user-collection--1051675032","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2024-06-26T00:06:10.773119484Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Synapse Python Client Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"If you still have questions after exploring our "},{"type":"text","text":"Synapse Python Client Documentation","marks":[{"type":"link","attrs":{"href":"https://python-docs.synapse.org/"}}]},{"type":"text","text":" and visiting the "},{"type":"text","text":"Synapse Help Forum","marks":[{"type":"link","attrs":{"href":"https://www.synapse.org/SynapseForum:default"}}]},{"type":"text","text":", the Python Client team is happy to assist you!"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"848a4845-3808-4984-b5ca-a9c891778e58"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"acd5ef4a-0d8d-4e3e-bdba-2906252cd07a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"fe3de30c-638e-47d8-8d0c-0f4593513b9d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"63aa8370-37af-4afd-b311-4d7a3ca24618"}}]}],"conditions":{},"sections":{},"questions":{"13":{"type":"ts","label":"Please provide an email that can be used to reach you for questions about this issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"rt","label":"Please provide a detailed description of the issue","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"27":{"type":"tl","label":"Please summarize the issue","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"28":{"type":"cs","label":"How can we help?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have a question/need assistance","other":false},{"id":"2","label":"I need to report a bug","other":false},{"id":"3","label":"I want to provide feedback","other":false}],"questionKey":""}}},"uuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2024-06-26T00:06:10.773119484Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Synapse Python Client Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"If you still have questions after exploring our "},{"type":"text","text":"Synapse Python Client Documentation","marks":[{"type":"link","attrs":{"href":"https://python-docs.synapse.org/"}}]},{"type":"text","text":" and visiting the "},{"type":"text","text":"Synapse Help Forum","marks":[{"type":"link","attrs":{"href":"https://www.synapse.org/SynapseForum:default"}}]},{"type":"text","text":", the Python Client team is happy to assist you!"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"848a4845-3808-4984-b5ca-a9c891778e58"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"acd5ef4a-0d8d-4e3e-bdba-2906252cd07a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"fe3de30c-638e-47d8-8d0c-0f4593513b9d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"63aa8370-37af-4afd-b311-4d7a3ca24618"}}]}],"conditions":{},"sections":{},"questions":{"13":{"type":"ts","label":"Please provide an email that can be used to reach you for questions about this issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"rt","label":"Please provide a detailed description of the issue","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"27":{"type":"tl","label":"Please summarize the issue","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"28":{"type":"cs","label":"How can we help?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have a question/need assistance","other":false},{"id":"2","label":"I need to report a bug","other":false},{"id":"3","label":"I want to provide feedback","other":false}],"questionKey":""}}},"uuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"linkedJiraFields":["summary","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sagebionetworks","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"84eb5383789d76b375190dc63f489a671add0729_lout","baseUrl":"https://sagebionetworks.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sagebionetworks.jira.com","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"633a3230-f761-46b1-ab97-c2d79650636c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e3a5c5d8986543fc83d464e3e886dd6c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://sagebionetworks.jira.com","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}