Due to an organizational event, our Service Desk will be unmonitored during this period. Response times will be delayed.
We appreciate your understanding.
Synapse Service Desk
Welcome! You can raise a support request for Synapse by Sage Bionetworks by using the options provided.
🟢 Synapse User Community: For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum: Synapse Discussion Forum
🟡 Challenge and Benchmarking:
Participants: Please post your questions in the applicable challenge community forum on Synapse.
Have a question/problem specific to the Synapse Python Client? Submit it here.
Required fields are marked with an asterisk*
{"xsrfToken":"59f31241f009966a23fb7f97a47d5a1bddb54570_lout","branding":{"id":"9","key":"synsd","name":"Synapse Service Desk","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NTc1MzE2NDYsIm5iZiI6MTc1NzUzMTA0Nn0.knivaliSFsMmWcPM0aEDu1E0RrMyR3NpS9LasxNrhOA&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NTc1MzE2NDYsIm5iZiI6MTc1NzUzMTA0Nn0.91xKMtGCPjunc5Nq6-dAQmfWupZ-fXScpAIwYNflnNw&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"synsd","projectId":12173,"serviceDeskId":9,"name":"Synapse Service Desk","description":"<p>Welcome! You can raise a support request for Synapse by <a href=\"https://sagebionetworks.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sage Bionetworks</a> by using the options provided.</p>\n<p>\uD83D\uDFE2 <b>Synapse User Community</b>:<br> For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum: <a href=\"https://www.synapse.org/SynapseForum:default\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Synapse Discussion Forum</a></p>\n<p>\uD83D\uDFE1 <b>Challenge and Benchmarking</b>:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Participants: Please post your questions in the applicable challenge community forum on Synapse.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Organizers: Use the dedicated service desk for your inquiries: <a href=\"https://sagebionetworks.jira.com/servicedesk/customer/portal/18\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Challenges & Benchmarking Service Desk</a></li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"85","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[16],"key":""},{"id":"84","name":"Need Help?","descriptionHtml":"","callToAction":"Need Help?","introHtml":"<p>Submit a request or report a problem.</p>","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[16],"key":""},{"id":"162","name":"Synapse Data Management & Sharing Request","descriptionHtml":"","callToAction":"Synapse Data Management & Sharing Request","introHtml":"","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[16],"key":""},{"id":"206","name":"Synapse Python Client Support","descriptionHtml":"","callToAction":"Synapse Python Client Support","introHtml":"<p>Have a question/problem specific to the Synapse Python Client? Submit it here.</p>","icon":12827,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","groups":[16],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[84,206,162,85]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"SYNSD","spaceName":"Synapse Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/SYNSD","isServer":false},"labels":[],"projectKey":"SYNSD","serviceDeskId":9,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYNSD","userLanguageHeader":"Notice: Support Unavailable (Oct 6 – Oct 10, '25)","userLanguageMessageWiki":"<p>Due to an organizational event, our Service Desk will be unmonitored during this period. Response times will be delayed.</p>\n<p>We appreciate your understanding.</p>","defaultLanguageHeader":"Notice: Support Unavailable (Oct 6 – Oct 10, '25)","defaultLanguageMessage":"Due to an organizational event, our Service Desk will be unmonitored during this period. Response times will be delayed.\n\nWe appreciate your understanding.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTc1MzIyNDYsIm5iZiI6MTc1NzUzMTA0Nn0.doc6QWkB8Fy_GV1On_r-75BmaQ9KK3R2b1KGF4Iaok0","targetCollection":"upload-project-12173","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":206,"projectId":12173,"issueType":{"id":"10127","name":"Support"},"form":{"name":"Synapse Python Client Support","descriptionHtml":"","callToAction":"Synapse Python Client Support","intro":"<p>Have a question/problem specific to the Synapse Python Client? Submit it here.</p>","instructions":"","icon":12827,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/206","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/206","calendarParams":{"firstDay":0,"date":"2025-09-10T12:04:07-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"SYNSD","spaceName":"Synapse Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/SYNSD","isServer":false},"labels":[],"projectKey":"SYNSD","serviceDeskId":9,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NTc1MzIyNDcsIm5iZiI6MTc1NzUzMTA0N30.zDjlqw8vs30dRwPuZZswa570PV7bLV5ZPMZNcJBVmS0","targetCollection":"upload-project-12173","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":5,"updated":"2024-06-26T00:06:10.773119484Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Synapse Python Client Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"If you still have questions after exploring our "},{"type":"text","text":"Synapse Python Client Documentation","marks":[{"type":"link","attrs":{"href":"https://python-docs.synapse.org/"}}]},{"type":"text","text":" and visiting the "},{"type":"text","text":"Synapse Help Forum","marks":[{"type":"link","attrs":{"href":"https://www.synapse.org/SynapseForum:default"}}]},{"type":"text","text":", the Python Client team is happy to assist you!"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"848a4845-3808-4984-b5ca-a9c891778e58"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"acd5ef4a-0d8d-4e3e-bdba-2906252cd07a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"fe3de30c-638e-47d8-8d0c-0f4593513b9d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"63aa8370-37af-4afd-b311-4d7a3ca24618"}}]}],"conditions":{},"sections":{},"questions":{"13":{"type":"ts","label":"Please provide an email that can be used to reach you for questions about this issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"rt","label":"Please provide a detailed description of the issue","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"27":{"type":"tl","label":"Please summarize the issue","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"28":{"type":"cs","label":"How can we help?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have a question/need assistance","other":false},{"id":"2","label":"I need to report a bug","other":false},{"id":"3","label":"I want to provide feedback","other":false}],"questionKey":""}}},"uuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":5,"updated":"2024-06-26T00:06:10.773119484Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":5,"name":"Synapse Python Client Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"If you still have questions after exploring our "},{"type":"text","text":"Synapse Python Client Documentation","marks":[{"type":"link","attrs":{"href":"https://python-docs.synapse.org/"}}]},{"type":"text","text":" and visiting the "},{"type":"text","text":"Synapse Help Forum","marks":[{"type":"link","attrs":{"href":"https://www.synapse.org/SynapseForum:default"}}]},{"type":"text","text":", the Python Client team is happy to assist you!"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"848a4845-3808-4984-b5ca-a9c891778e58"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":27},"layout":"default","localId":"acd5ef4a-0d8d-4e3e-bdba-2906252cd07a"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"fe3de30c-638e-47d8-8d0c-0f4593513b9d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"63aa8370-37af-4afd-b311-4d7a3ca24618"}}]}],"conditions":{},"sections":{},"questions":{"13":{"type":"ts","label":"Please provide an email that can be used to reach you for questions about this issue","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"25":{"type":"rt","label":"Please provide a detailed description of the issue","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"27":{"type":"tl","label":"Please summarize the issue","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"28":{"type":"cs","label":"How can we help?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"I have a question/need assistance","other":false},{"id":"2","label":"I need to report a bug","other":false},{"id":"3","label":"I want to provide feedback","other":false}],"questionKey":""}}},"uuid":"ffa48665-b7bf-4fd3-928f-db018a4769cb"},"linkedJiraFields":["summary","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}