{"xsrfToken":"2d2e1a63121b5608194acec22c27b2295d661b83_lout","branding":{"id":"9","key":"synsd","name":"Synapse Service Desk","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NDM4NzI0MTEsIm5iZiI6MTc0Mzg3MTgxMX0.mYasXknr21_tIL3g1f7XdD6BQVZ5w6F5_nPfEZGQSP8&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NDM4NzI0MTEsIm5iZiI6MTc0Mzg3MTgxMX0.8CZ70YomTXcqd2w9xoaN7XSgoq2y69-FFXQXbB3bR44&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"synsd","projectId":12173,"serviceDeskId":9,"name":"Synapse Service Desk","description":"<p>Welcome! You can raise a support request for Synapse by&nbsp;<a href=\"https://sagebionetworks.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Sage Bionetworks</a> by&nbsp;using the options provided.</p>\n<p>\uD83D\uDFE2 <b>Synapse User Community</b>:<br> For general questions or to engage with the Synapse user community, please visit the Synapse discussion forum:&nbsp;<a href=\"https://www.synapse.org/SynapseForum:default\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Synapse Discussion Forum</a></p>\n<p>\uD83D\uDFE1 <b>Challenge and Benchmarking</b>:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Participants: Please post your questions in the applicable challenge community forum on Synapse.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Organizers: Use the dedicated service desk for your inquiries:&nbsp;<a href=\"https://sagebionetworks.jira.com/servicedesk/customer/portal/18\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Challenges &amp; Benchmarking Service Desk</a></li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>BraTS 2020 and/or CBICA-related questions: Refer to this website for more information: <a href=\"https://www.synapse.org/Synapse:syn53708126/wiki/626320\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">BraTS Challenges</a></li>\n</ul>\n<p>\uD83D\uDFE3 <b>PsychENCODE Knowledge Portal</b>:<br> Questions related to the PsychENCODE Knowledge Portal, please use this dedicated discussion forum:&nbsp;<a href=\"https://www.synapse.org/Synapse:syn4921369/discussion/default\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PsychENCODE Discussion Forum</a></p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"85","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[16],"key":""},{"id":"84","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[16],"key":""},{"id":"162","name":"Synapse Data Management & Sharing Request","descriptionHtml":"","callToAction":"Synapse Data Management & Sharing Request","introHtml":"","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[26],"key":""},{"id":"206","name":"Synapse Python Client Support","descriptionHtml":"","callToAction":"Synapse Python Client Support","introHtml":"<p>Have a question/problem specific to the Synapse Python Client? Submit it here.</p>","icon":12827,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12827","groups":[16],"key":""},{"id":"86","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"},{"id":26,"name":"Sage Plans Request"}],"orderMapping":{"16":[84,206,85],"26":[162]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"SYNSD","spaceName":"Synapse Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/SYNSD","isServer":false},"labels":[],"projectKey":"SYNSD","serviceDeskId":9,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYNSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDM4NzMwMTEsIm5iZiI6MTc0Mzg3MTgxMX0.mAG-cHZRjBgX7_oEL_7jeg5GfPQvoApdRdoQqJuYSyk","targetCollection":"upload-project-12173","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":84,"projectId":12173,"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/84","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/84","calendarParams":{"firstDay":0,"date":"2025-04-05T09:50:11-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"SYNSD","spaceName":"Synapse Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/SYNSD","isServer":false},"labels":[],"projectKey":"SYNSD","serviceDeskId":9,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDM4NzMwMTEsIm5iZiI6MTc0Mzg3MTgxMX0.mAG-cHZRjBgX7_oEL_7jeg5GfPQvoApdRdoQqJuYSyk","targetCollection":"upload-project-12173","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2025-01-07T21:59:58.920794002Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[85,84],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Synapse General Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"d5452ab8-0b31-4a93-8d38-72c70079095a"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"8f419dc5-c725-4e73-9877-6dac2d5a6992"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"d6fa993a-c0ea-4e3b-9198-012d3e50a23b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"903c23eb-2300-4124-8ba6-951c0f45e5a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"68dc27db-f9b7-426b-8929-678849a8647a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"fd57bdd9-1c55-4b33-8e8b-b45ed521f6ce"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"3af5401e-1559-43ba-83f4-758c22307ee3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"0f670535-e40e-441c-acc2-fb58b903fca5"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"ts","label":"Synapse Username","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"Synapse ID","description":"Synapse IDs for files, folders, projects, tables, views, wikis, links, and Docker repositories, if applicable.","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"te","label":"Contact Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"3":{"type":"tl","label":"Institution or Organization","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Descripton","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"1":{"type":"tl","label":"Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"d5452ab8-0b31-4a93-8d38-72c70079095a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2025-01-07T21:59:58.920794002Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[85,84],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Synapse General Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"d5452ab8-0b31-4a93-8d38-72c70079095a"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"8f419dc5-c725-4e73-9877-6dac2d5a6992"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"d6fa993a-c0ea-4e3b-9198-012d3e50a23b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"903c23eb-2300-4124-8ba6-951c0f45e5a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"68dc27db-f9b7-426b-8929-678849a8647a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"fd57bdd9-1c55-4b33-8e8b-b45ed521f6ce"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"3af5401e-1559-43ba-83f4-758c22307ee3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"0f670535-e40e-441c-acc2-fb58b903fca5"}}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"ts","label":"Synapse Username","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"Synapse ID","description":"Synapse IDs for files, folders, projects, tables, views, wikis, links, and Docker repositories, if applicable.","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"te","label":"Contact Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"3":{"type":"tl","label":"Institution or Organization","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Descripton","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"1":{"type":"tl","label":"Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"d5452ab8-0b31-4a93-8d38-72c70079095a"},"linkedJiraFields":["summary","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sagebionetworks","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2d2e1a63121b5608194acec22c27b2295d661b83_lout","baseUrl":"https://sagebionetworks.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sagebionetworks.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"31457280","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"633a3230-f761-46b1-ab97-c2d79650636c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"34b37111d14345f3a1481a6b7320a6cc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}