Amplifying Data for Evidence and Learning (ADEL) Service Desk
Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, the Exceptional Longevity Knowledge Portal, and the ALS Knowledge Portal.
You can raise a support request with the AD Knowledge Portal Data Coordination Center (AD DCC), the Exceptional Longevity Data Management and Coordination Center (EL DMCC), or the ALS Knowledge Portal Data Coordination Center (ALS DCC) by opening an issue here.
Note that there is no coverage provided on weekends, evenings, and holidays.
Data Sharing Support Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Community Data Contribution Program, Request a DOI for Publication.
General Support Report a bug, Suggest an improvement, or Ask other questions.
Please fill out this form to request the creation of a publication dataset from EXISTING portal data. The DCC needs a minimum of two weeks' notice to create a publication dataset from existing portal data.
If you also need to contribute data now, please use the form for "Add New Study" or "Add Data to Existing Study" as appropriate. This needs to be completed first before a publication dataset can be created.
Required fields are marked with an asterisk*
{"xsrfToken":"9de26db4c0f83f2c6f03bb0292c22423f23ffbb9_lout","branding":{"id":"12","key":"adsd","name":"Amplifying Data for Evidence and Learning (ADEL) Service Desk","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NjQ0NTQxNjksIm5iZiI6MTc2NDQ1MzU2OX0.Nz5HXRa6shIfH9fD2eFlsjZp3veHbSlT3GQI6qNRC6E&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NjQ0NTQxNjksIm5iZiI6MTc2NDQ1MzU2OX0.0XlQjuU5rxtW1JU6OQwEenhXNmEVQ1JsARJUntEe3go&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"adsd","projectId":12180,"serviceDeskId":12,"name":"Amplifying Data for Evidence and Learning (ADEL) Service Desk","description":"<p>Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, the Exceptional Longevity Knowledge Portal, and the ALS Knowledge Portal.</p>\n<p>You can raise a support request with the AD Knowledge Portal Data Coordination Center (AD DCC), the Exceptional Longevity Data Management and Coordination Center (EL DMCC), or the ALS Knowledge Portal Data Coordination Center (ALS DCC) by opening an issue here.</p>\n<p>Note that there is no coverage provided on weekends, evenings, and holidays.</p>\n<p>For more information, visit:<br> <a href=\"https://help.adknowledgeportal.org/apd/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.adknowledgeportal.org/apd/</a><br> <a href=\"https://help.eliteportal.org/help/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.eliteportal.org/help/</a> <br> <a href=\"https://ampals.synapse.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ampals.synapse.org/</a></p>\n<p>Contact us about</p>\n<p>Data Sharing Support<br> Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Community Data Contribution Program, Request a DOI for Publication.</p>\n<p>General Support<br> Report a bug, Suggest an improvement, or Ask other questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"425","name":"Add Analytical Outputs","descriptionHtml":"","callToAction":"Add Analytical Outputs","introHtml":"<p>Use this request type if you need to upload or index analytical outputs (analysis and results-level only data) within the AD Knowledge, ALS Knowledge, or ELITE portals.</p>","icon":12612,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12612","groups":[34],"key":""},{"id":"112","name":"Add Data to a New Study","descriptionHtml":"<p>Please use this request type to create a new study within the AD Knowledge or ELITE portals.</p>\n<p>If you are a funded portal contributor ready to upload data to Synapse, please fill in the information below.</p>\n<p>If you need to contribute additional data to an already-existing study, please use the Add Data to Existing Study request type.</p>\n<p>Please use the Contribute Data Through the CDCP request type if your data was not funded through a grant.</p>","callToAction":"Add Data to a New Study","introHtml":"<p>Use this request type if you need to upload data to an entirely new study within the AD Knowledge, ALS Knowledge, or ELITE portals.</p>","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[34],"key":""},{"id":"113","name":"Add Data to an Existing Study","descriptionHtml":"<p>Please use this request type to add data to an existing study.</p>\n<p>If the study you are contributing data to does not yet exist, please use the \"Add New Study\" request type instead.</p>","callToAction":"Add Data to an Existing Study","introHtml":"<p>Use this request type if you need to add data to an existing study within the AD Knowledge, ALS Knowledge, or ELITE portals.</p>","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","groups":[34],"key":""},{"id":"109","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Don’t see what you’re looking for? Select this option and we’ll help you out.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[19],"key":""},{"id":"458","name":"Community Data Contribution Program","descriptionHtml":"","callToAction":"Community Data Contribution Program","introHtml":"<p>Use this request type if you want to contribute data to one of the Knowledge Portals through the Community Data Contribution Program (CDCP).</p>","icon":12633,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12633","groups":[34],"key":""},{"id":"426","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Something not working? Select this option to report unexpected behavior in the AD Knowledge Portal, ELITE Portal, or ALS Knowledge Portal.</p>","icon":12765,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12765","groups":[19],"key":""},{"id":"114","name":"Request a DOI for Publication","descriptionHtml":"<p>Please fill out this form to request the creation of a publication dataset from EXISTING portal data. The DCC needs a minimum of two weeks' notice to create a publication dataset from existing portal data.</p>\n<p>If you also need to contribute data now, please use the form for \"Add New Study\" or \"Add Data to Existing Study\" as appropriate. This needs to be completed first before a publication dataset can be created.</p>","callToAction":"Request a DOI for Publication","introHtml":"<p>Use this request type if you request a DOI for a publication for data already within the AD Knowledge, ALS Knowledge, or ELITE portals.</p>","icon":12616,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12616","groups":[34],"key":""},{"id":"427","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>Want to suggest a new portal feature or improvement to resources? We’re all ears.</p>","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[19],"key":""},{"id":"359","name":"Add Derived Data","descriptionHtml":"<p>Please use this request type to upload derived data within the AD Knowledge or ELITE portals.</p>\n<p>If you are a funded portal contributor ready to upload or index data to Synapse, please fill in the information below.</p>\n<p>If you need to contribute additional data to an already-existing study, please use the Add Data to Existing Study request type.</p>\n<p>Please use the Contribute Data Through the CDCP request type if your data was not funded through a grant.</p>","callToAction":"Add Derived Data","introHtml":"<p>Use this request type if you need to upload or index derived data (analysis and results level data).</p>","icon":12603,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12603","groups":[],"key":""},{"id":"123","name":"Contribute data through the Community Data Contribution Program (CDCP)","descriptionHtml":"<p>Currently, the CDCP program is only available for the AD Knowledge Portal.</p>\n<p>The CDCP is still in development for the ELITE portal and is expected to become available to participants in 2024. The CDCP provides a means for sharing data and other resources that are not directly funded through the Exceptional Longevity Translational Resources Program supported by the National Institute on Aging (NIA).</p>","callToAction":"Contribute data through the Community Data Contribution Program (CDCP)","introHtml":"<p>If you are not a funded portal contributor, request to contribute your data to the portal through the Community Data Contribution Program here.</p>","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[],"key":""},{"id":"110","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"108","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"},{"id":34,"name":"Data Sharing Support"}],"orderMapping":{"34":[458,112,113,425,114],"19":[427,426,109]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"ADEL","spaceName":"ADEL Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/ADEL","isServer":false},"labels":[],"projectKey":"ADEL","serviceDeskId":12,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADEL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMTgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjQ0NTQ3NjksIm5iZiI6MTc2NDQ1MzU2OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.umtfJ8utOZQjAys38OuOljQ2Hreee0_K_rpueF0_Bwc","targetCollection":"upload-project-12180","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":114,"projectId":12180,"issueType":{"id":"10149","name":"AD: Publication Dataset"},"form":{"name":"Request a DOI for Publication","descriptionHtml":"<p>Please fill out this form to request the creation of a publication dataset from EXISTING portal data. The DCC needs a minimum of two weeks' notice to create a publication dataset from existing portal data.</p>\n\n<p>If you also need to contribute data now, please use the form for "Add New Study" or "Add Data to Existing Study" as appropriate. This needs to be completed first before a publication dataset can be created.</p>","callToAction":"Request a DOI for Publication","intro":"<p>Use this request type if you request a DOI for a publication for data already within the AD Knowledge, ALS Knowledge, or ELITE portals.</p>","instructions":"<p>Please fill out this form to request the creation of a publication dataset from EXISTING portal data. The DCC needs a minimum of two weeks' notice to create a publication dataset from existing portal data.</p>\n\n<p>If you also need to contribute data now, please use the form for "Add New Study" or "Add Data to Existing Study" as appropriate. This needs to be completed first before a publication dataset can be created.</p>","icon":12616,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12616","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Project Name","description":"What is the name of the project this data is associated with?","descriptionHtml":"<p>What is the name of the project this data is associated with?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_12377","fieldConfigId":"13465","label":"Program Name","description":"f the program this data is associated with? Programs can be found under the Explore section on each Portal website.","descriptionHtml":"<p>f the program this data is associated with? Programs can be found under the Explore section on each Portal website.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11262","label":"ACTDRx AD","selected":false,"children":[]},{"value":"11265","label":"AGMP","selected":false,"children":[]},{"value":"11764","label":"AMP ALS","selected":false,"children":[]},{"value":"11256","label":"AMP-AD","selected":false,"children":[]},{"value":"11897","label":"Brain CASCADE","selected":false,"children":[]},{"value":"11263","label":"CLEAR-AD","selected":false,"children":[]},{"value":"11255","label":"Exceptional Longevity","selected":false,"children":[]},{"value":"11266","label":"FunGen-AD","selected":false,"children":[]},{"value":"11898","label":"GENESIS","selected":false,"children":[]},{"value":"11257","label":"M2OVE-AD","selected":false,"children":[]},{"value":"11264","label":"MARMO-AD","selected":false,"children":[]},{"value":"11258","label":"MODEL-AD","selected":false,"children":[]},{"value":"11952","label":"MPS-AD","selected":false,"children":[]},{"value":"11896","label":"Open Drawer - Classic","selected":false,"children":[]},{"value":"11260","label":"Psych-AD","selected":false,"children":[]},{"value":"11259","label":"Resilience-AD","selected":false,"children":[]},{"value":"11953","label":"TOX-AD","selected":false,"children":[]},{"value":"11261","label":"TREAT-AD","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12246","fieldConfigId":"13319","label":"Study Name","description":"What is the name of the study this publication is associated with? Studies can be found under the Explore section on each portal.","descriptionHtml":"<p>What is the name of the study this publication is associated with? Studies can be found under the Explore section on each portal.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12195","fieldConfigId":"13260","label":"Grant PI Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12283","fieldConfigId":"13361","label":"Institution of lead P","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12278","fieldConfigId":"13356","label":"Originating Funding Source","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_12200","fieldConfigId":"13268","label":"Synapse User ID","description":"What are the Synapse username(s) of the data uploader(s)?","descriptionHtml":"<p>What are the Synapse username(s) of the data uploader(s)?</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_12424","fieldConfigId":"13515","label":"Will you be uploading any analysis files?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11310","label":"Yes","selected":false,"children":[]},{"value":"11311","label":"No","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_12197","fieldConfigId":"13262","label":"Will you add any additional files related to your manuscript* that are not already in the AD or ELITE Portal?","description":"If Yes, please summarize additional file details.","descriptionHtml":"<p>If Yes, please summarize additional file details.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please provide the manuscript title, authors, and a Manuscript preprint URL or published URL","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/114","calendarParams":{"firstDay":0,"date":"2025-11-29T13:59:29-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"ADEL","spaceName":"ADEL Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/ADEL","isServer":false},"labels":[],"projectKey":"ADEL","serviceDeskId":12,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMTgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjQ0NTQ3NjksIm5iZiI6MTc2NDQ1MzU2OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.umtfJ8utOZQjAys38OuOljQ2Hreee0_K_rpueF0_Bwc","targetCollection":"upload-project-12180","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}