{"xsrfToken":"02379c621d90f2ade1697368a87c45a9f949941d_lout","branding":{"id":"12","key":"adsd","name":"AD + EL Service Desk","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NDQyMDQwNjYsIm5iZiI6MTc0NDIwMzQ2Nn0.XUlU4E7MXIZtw43kJlReXT1GufepIozp5qZbySTXG3U&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NDQyMDQwNjYsIm5iZiI6MTc0NDIwMzQ2Nn0.IylcWUhg6q7i4VtDHmrAvhY4HoHct2mD8dHpBNjIS9U&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"adsd","projectId":12180,"serviceDeskId":12,"name":"AD + EL Service Desk","description":"<p>Welcome! You can raise a request for the AD + EL Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"112","name":"Add Data to a New Study","descriptionHtml":"<p>Please use this request type to create a new study within the AD Knowledge or ELITE portals.</p>\n<p>If you are a funded portal contributor ready to upload data to Synapse, please fill in the information below.</p>\n<p>If you need to contribute additional data to an already-existing study, please use the Add Data to Existing Study request type.</p>\n<p>Please use the Contribute Data Through the CDCP request type if your data was not funded through a grant.</p>","callToAction":"Add Data to a New Study","introHtml":"<p>Use this request type if you need to upload data to an entirely new study within either the AD Knowledge or ELITE portals.</p>","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[19],"key":""},{"id":"113","name":"Add Data to an Existing Study","descriptionHtml":"<p>Please use this request type to add data to an existing study.</p>\n<p>If the study you are contributing data to does not yet exist, please use the \"Add New Study\" request type instead.</p>","callToAction":"Add Data to an Existing Study","introHtml":"<p>Use this request type if you need to add data to an existing study within either the AD Knowledge or ELITE portals.</p>","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","groups":[19],"key":""},{"id":"109","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[19],"key":""},{"id":"123","name":"Contribute data through the Community Data Contribution Program (CDCP)","descriptionHtml":"<p>Currently, the CDCP program is only available for the AD Knowledge Portal.</p>\n<p>The CDCP is still in development for the ELITE portal and is expected to become available to participants in 2024. The CDCP provides a means for sharing data and other resources that are not directly funded through the Exceptional Longevity Translational Resources Program supported by the National Institute on Aging (NIA).</p>","callToAction":"Contribute data through the Community Data Contribution Program (CDCP)","introHtml":"<p>If you are not a funded portal contributor, request to contribute your data to the portal through the Community Data Contribution Program here.</p>","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[19],"key":""},{"id":"114","name":"Request a DOI for Publication","descriptionHtml":"<p>Please fill out this form to request the creation of a publication dataset from EXISTING portal data. The DCC needs a minimum of two weeks' notice to create a publication dataset from existing portal data.</p>\n<p>If you also need to contribute data now, please use the form for \"Add New Study\" or \"Add Data to Existing Study\" as appropriate. This needs to be completed first before a publication dataset can be created.</p>","callToAction":"Request a DOI for Publication","introHtml":"<p>Use this request type if you request a DOI for a publication for data already within the AD Knowledge or ELITE portals.</p>","icon":12616,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12616","groups":[19],"key":""},{"id":"110","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"108","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"}],"orderMapping":{"19":[123,114,113,112,109]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"ADEL","spaceName":"ADEL Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/ADEL","isServer":false},"labels":[],"projectKey":"ADEL","serviceDeskId":12,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADEL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMTgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyMDQ2NjYsIm5iZiI6MTc0NDIwMzQ2Nn0.U9g9YU2QfCH4CH9KsFrNAQ2iEHZsHJq4PEZDnD4LtMA","targetCollection":"upload-project-12180","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":109,"projectId":12180,"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/109","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/109","calendarParams":{"firstDay":0,"date":"2025-04-09T05:57:46-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"ADEL","spaceName":"ADEL Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/ADEL","isServer":false},"labels":[],"projectKey":"ADEL","serviceDeskId":12,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMTgwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQyMDQ2NjYsIm5iZiI6MTc0NDIwMzQ2Nn0.U9g9YU2QfCH4CH9KsFrNAQ2iEHZsHJq4PEZDnD4LtMA","targetCollection":"upload-project-12180","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sagebionetworks","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"02379c621d90f2ade1697368a87c45a9f949941d_lout","baseUrl":"https://sagebionetworks.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sagebionetworks.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"31457280","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"633a3230-f761-46b1-ab97-c2d79650636c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ba441074038841fa924b0aa2540ff610","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}