Sage support staff will be slow to respond the week of October 5-9

All Sage staff will be engaged in company-wide meetings the week of Oct 5-9 and will be slow to respond to inquiries and questions during this time. We will resume normal operations the week of Oct 12.

Amplifying Data for Evidence and Learning (ADEL) Service Desk

Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, Exceptional Longevity Knowledge Portal, ALS Knowledge Portal, and the CLASSIC Portal + OpenDRaWeR Metadata Catalog.

You can raise a support request with the Sage Data Coordination Center (DCC) for your Program by opening an issue here.

Note that there is no coverage provided on weekends, evenings, and holidays.

For more information, visit:
https://help.adknowledgeportal.org/apd/
https://help.eliteportal.org/help/
https://ampals.synapse.org/
https://classicportal.synapse.org/

Data Sharing Support
Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Community Data Contribution Program, Request a DOI for Publication.

General Support
Report a bug, Suggest an improvement, or Ask other questions.

General

What can we help you with?

ADEL Curator Bug Support Request

Use this form to submit an issue or bug with the newly implemented Curator tool.

As you're filling out the form, please be as descriptive as possible and choose a precise, yet descriptive ticket title.

Required fields are marked with an asterisk

{"xsrfToken":"cdb51a3cf97ec36e127eb78491ee9428e2ff3222_lout","branding":{"id":"12","key":"adsd","name":"Amplifying Data for Evidence and Learning (ADEL) Service Desk","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3OTEzMzE2NDksIm5iZiI6MTc5MTMzMTA0OX0.PXjj3-B1_jPjUPfeaS9iJ6SHm2MOY2thFCuAwxypC-4&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3OTEzMzE2NDksIm5iZiI6MTc5MTMzMTA0OX0.pZUiQmDQxTWTGtG0TxJpTGkqnXnDccIC4FPPy4TZxTw&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"adsd","projectId":12180,"serviceDeskId":12,"name":"Amplifying Data for Evidence and Learning (ADEL) Service Desk","description":"Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, Exceptional Longevity Knowledge Portal, ALS Knowledge Portal, and the CLASSIC Portal + OpenDRaWeR Metadata Catalog.\nYou can raise a support request with the Sage Data Coordination Center (DCC) for your Program by opening an issue here.\nNote that there is no coverage provided on weekends, evenings, and holidays.\nFor more information, visit: <a href=\"https://help.adknowledgeportal.org/apd/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.adknowledgeportal.org/apd/</a> <a href=\"https://help.eliteportal.org/help/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.eliteportal.org/help/</a> <a href=\"https://ampals.synapse.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ampals.synapse.org/</a> <a href=\"https://classicportal.synapse.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://classicportal.synapse.org/</a>\nContact us about\nData Sharing Support Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Community Data Contribution Program, Request a DOI for Publication.\nGeneral Support Report a bug, Suggest an improvement, or Ask other questions.","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":false,"reqTypes":[{"id":"425","name":"Add Analytical Outputs","descriptionHtml":"","callToAction":"Add Analytical Outputs","introHtml":"Use this request type if you need to upload or index analytical outputs (analysis and results-level only data) within the AD Knowledge, ALS Knowledge, or ELITE portals.","icon":12612,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12612","groups":[34],"key":""},{"id":"112","name":"Add Data to a New Study","descriptionHtml":"Please use this request type to create a new study within the AD Knowledge Portal, ELITE Knowledge Portal, ALS Knowledge Portal, CLASSIC Portal + OpenDRaWeR Metadata Catalog\nIf you are a funded portal contributor ready to upload data to Synapse, please fill in the information below.\nIf you need to contribute additional data to an already-existing study, please use the Add Data to Existing Study request type.\nPlease use the Contribute Data Through the CDCP request type if your data was not funded through a grant.","callToAction":"Add Data to a New Study","introHtml":"Use this request type if you need to upload data to an entirely new study within the the following: AD Knowledge Portal, ELITE Knowledge Portal, ALS Knowledge Portal, CLASSIC Portal + OpenDRaWeR Metadata Catalog","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[34],"key":""},{"id":"113","name":"Add Data to an Existing Study","descriptionHtml":"Please use this request type to add data to an existing study.\nIf the study you are contributing data to does not yet exist, please use the \"Add New Study\" request type instead.","callToAction":"Add Data to an Existing Study","introHtml":"Use this request type if you need to add data to an existing study within the the following: AD Knowledge Portal, ELITE Knowledge Portal, ALS Knowledge Portal, CLASSIC Portal + OpenDRaWeR Metadata Catalog","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","groups":[34],"key":""},{"id":"1200","name":"ADEL Curator Bug Support Request","descriptionHtml":"Use this form to submit an issue or bug with the newly implemented Curator tool.\nAs you're filling out the form, please be as descriptive as possible and choose a precise, yet descriptive ticket title.","callToAction":"ADEL Curator Bug Support Request","introHtml":"Use this request type to report an issue or bug you are experiencing with using the Curator tool.","icon":12610,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","groups":[19],"key":""},{"id":"109","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"Don’t see what you’re looking for? Select this option and we’ll help you out.","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[19],"key":""},{"id":"829","name":"Community Data Contribution Program","descriptionHtml":"","callToAction":"Community Data Contribution Program","introHtml":"Use this request type if you want to contribute data to one of the Knowledge Portals through the Community Data Contribution Program (CDCP).","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","groups":[34],"key":""},{"id":"426","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Something not working? Select this option to report unexpected behavior in the AD Knowledge Portal, ELITE Portal, or ALS Knowledge Portal.","icon":12765,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12765","groups":[19],"key":""},{"id":"114","name":"Request a DOI for Publication","descriptionHtml":"Please fill out this form to request the creation of a publication dataset from EXISTING portal data. The DCC needs a minimum of two weeks' notice to create a publication dataset from existing portal data.\nIf you also need to contribute data now, please use the form for \"Add New Study\" or \"Add Data to Existing Study\" as appropriate. This needs to be completed first before a publication dataset can be created.","callToAction":"Request a DOI for Publication","introHtml":"Use this request type if you request a DOI for a publication for data already within the AD Knowledge, ALS Knowledge, or ELITE portals.","icon":12616,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12616","groups":[34],"key":""},{"id":"763","name":"Request Data Indexing Support","descriptionHtml":"","callToAction":"Request Data Indexing Support","introHtml":"The purpose of this form is to support a data contributor who would like to submit a request to index data from another location to a data portal supported at Synapse. For data index requests, no data is expected to be uploaded directly into Synapse.","icon":12884,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12884","groups":[34],"key":""},{"id":"427","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"Want to suggest a new portal feature or improvement to resources? We’re all ears.","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[19],"key":""},{"id":"359","name":"Add Derived Data","descriptionHtml":"Please use this request type to upload derived data within the AD Knowledge or ELITE portals.\nIf you are a funded portal contributor ready to upload or index data to Synapse, please fill in the information below.\nIf you need to contribute additional data to an already-existing study, please use the Add Data to Existing Study request type.\nPlease use the Contribute Data Through the CDCP request type if your data was not funded through a grant.","callToAction":"Add Derived Data","introHtml":"Use this request type if you need to upload or index derived data (analysis and results level data).","icon":12603,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12603","groups":[],"key":""},{"id":"458","name":"Community Data Contribution Program","descriptionHtml":"","callToAction":"Community Data Contribution Program","introHtml":"Use this request type if you want to contribute data to one of the Knowledge Portals through the Community Data Contribution Program (CDCP).","icon":12633,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12633","groups":[],"key":""},{"id":"123","name":"Contribute data through the Community Data Contribution Program (CDCP)","descriptionHtml":"Currently, the CDCP program is only available for the AD Knowledge Portal.\nThe CDCP is still in development for the ELITE portal and is expected to become available to participants in 2024. The CDCP provides a means for sharing data and other resources that are not directly funded through the Exceptional Longevity Translational Resources Program supported by the National Institute on Aging (NIA).","callToAction":"Contribute data through the Community Data Contribution Program (CDCP)","introHtml":"If you are not a funded portal contributor, request to contribute your data to the portal through the Community Data Contribution Program here.","icon":12770,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12770","groups":[],"key":""},{"id":"110","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"108","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"Submit a request or report a problem.","icon":12760,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12760","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"General"},{"id":34,"name":"Data Sharing Support"}],"orderMapping":{"34":[829,112,113,425,114,763],"19":[427,426,109,1200]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"ADEL","spaceName":"ADEL Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/ADEL","isServer":false},"labels":[],"projectKey":"ADEL","serviceDeskId":12,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ADEL","userLanguageHeader":"Sage support staff will be slow to respond the week of October 5-9","userLanguageMessageWiki":"All Sage staff will be engaged in company-wide meetings the week of Oct 5-9 and will be slow to respond to inquiries and questions during this time. We will resume normal operations the week of Oct 12.","defaultLanguageHeader":"Sage support staff will be slow to respond the week of October 5-9","defaultLanguageMessage":"All Sage staff will be engaged in company-wide meetings the week of Oct 5-9 and will be slow to respond to inquiries and questions during this time. We will resume normal operations the week of Oct 12.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTU1NjY0MzIyNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxMzMyMjQ5LCJuYmYiOjE3OTEzMzEwNDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.hemygtA43q5avkTwlsPN0brQZm542pi0y9IwaO2g2aY","targetCollection":"upload-user-collection--556643224","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":1200,"projectId":12180,"issueType":{"id":"10131","name":"Ask a question"},"form":{"name":"ADEL Curator Bug Support Request","descriptionHtml":"Use this form to submit an issue or bug with the newly implemented Curator tool.\n\nAs you're filling out the form, please be as descriptive as possible and choose a precise, yet descriptive ticket title.","callToAction":"ADEL Curator Bug Support Request","intro":"Use this request type to report an issue or bug you are experiencing with using the Curator tool.","instructions":"Use this form to submit an issue or bug with the newly implemented Curator tool.\n\nAs you're filling out the form, please be as descriptive as possible and choose a precise, yet descriptive ticket title.","icon":12610,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12610","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_12376","fieldConfigId":"13464","label":"ADEL Project List","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11249","label":"The Long Life Family Study","selected":false,"children":[]},{"value":"11250","label":"The Longevity Genomics Consortium","selected":false,"children":[]},{"value":"11251","label":"The Longevity Consortium","selected":false,"children":[]},{"value":"11252","label":"The Integrative Longevity Omics Projects","selected":false,"children":[]},{"value":"11253","label":"ELITE - Other Project","selected":false,"children":[]},{"value":"11254","label":"AD - Other Project","selected":false,"children":[]},{"value":"11863","label":"ALS Knowledge Portal Project","selected":false,"children":[]},{"value":"12407","label":"CLASSIC Portal + OpenDRaWeR Metadata Catalog","selected":false,"children":[]}]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_12377","fieldConfigId":"13465","label":"ADEL Program List","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11262","label":"ACTDRx AD","selected":false,"children":[]},{"value":"11265","label":"AGMP","selected":false,"children":[]},{"value":"11764","label":"AMP ALS","selected":false,"children":[]},{"value":"11256","label":"AMP-AD","selected":false,"children":[]},{"value":"11897","label":"Brain CASCADE","selected":false,"children":[]},{"value":"11896","label":"CLASSIC Portal + OpenDRaWeR Metadata Catalog","selected":false,"children":[]},{"value":"11263","label":"CLEAR-AD","selected":false,"children":[]},{"value":"11255","label":"Exceptional Longevity","selected":false,"children":[]},{"value":"11266","label":"FunGen-AD","selected":false,"children":[]},{"value":"11898","label":"GENESIS","selected":false,"children":[]},{"value":"11257","label":"M2OVE-AD","selected":false,"children":[]},{"value":"11264","label":"MARMO-AD","selected":false,"children":[]},{"value":"11258","label":"MODEL-AD","selected":false,"children":[]},{"value":"11952","label":"MPS-AD","selected":false,"children":[]},{"value":"11260","label":"Psych-AD","selected":false,"children":[]},{"value":"11259","label":"Resilience-AD","selected":false,"children":[]},{"value":"11953","label":"TOX-AD","selected":false,"children":[]},{"value":"11261","label":"TREAT-AD","selected":false,"children":[]},{"value":"14162","label":"TARGET-AD","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/1200","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/1200","calendarParams":{"firstDay":0,"date":"2026-10-06T16:57:29-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"ADEL","spaceName":"ADEL Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/ADEL","isServer":false},"labels":[],"projectKey":"ADEL","serviceDeskId":12,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTU1NjY0MzIyNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxMzMyMjQ5LCJuYmYiOjE3OTEzMzEwNDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.hemygtA43q5avkTwlsPN0brQZm542pi0y9IwaO2g2aY","targetCollection":"upload-user-collection--556643224","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3704461811330437,"updated":"2026-06-03T20:46:37.139609391Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1200],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1200],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3704461811330437,"name":"ADEL Curator Bug Report Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"993ac22e-8ce2-458e-b0f0-6c41ddbbf376"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"1cdaffbb-31ce-4e39-ac5d-9aa7aad724b1"},"content":[{"type":"text","text":"The AD Translational Research data management team will be implementing a newly developed Curator tool into workflows starting in June of 2026. ","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"paragraph","attrs":{"localId":"58338daf-0563-4e3d-a48a-9bc6d6a74395"},"content":[{"type":"text","text":"This form is developed to capture detailed information related to any issues or bugs encountered while using this tool so it can be reported to our technical support staff. ","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"208d65df-7cac-4535-b9da-a409cf8600bb"},"content":[{"type":"text","text":"Best Practices for Reporting an Issue","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"ec1f5cef-ddcc-400e-875a-4910aea3265a"},"content":[{"type":"text","text":"To help the Curator team review and resolve issues efficiently:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"bb932631-9dc0-4d8c-a7cc-1cfa59c4cf52"},"content":[{"type":"text","text":"Be as specific as possible in the issue description."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"dbe94037-910f-4e5b-99e3-d290d0155298"},"content":[{"type":"text","text":"Include all relevant IDs and session details."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"951de25f-2472-47db-a899-e7c1005ad394"},"content":[{"type":"text","text":"Provide clear, numbered reproduction steps."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7e5a5c6a-e415-4a3f-8762-f5f06f8c8798"},"content":[{"type":"text","text":"Attach screenshots or a short video whenever possible."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"34397fbe-a278-4c38-bec2-1d9deea201d1"},"content":[{"type":"text","text":"Use a concise but descriptive ticket title."}]}]}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"a7907ab1-7f9f-45b4-9471-c21bbfb8e6e4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"text":"","layout":"default","localId":"1e2604a1-414b-4c79-b732-9b6341d3c752"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"text":"","layout":"default","localId":"e91c8b97-6856-4c1c-918e-8a96c9bcd9e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"text":"","layout":"default","localId":"233bfc68-7dfb-4337-931a-821cca14695f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"text":"","layout":"default","localId":"e259cc15-ffec-4d42-bfda-809dbefadb15"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"text":"","layout":"default","localId":"64ac7963-924b-46b9-a677-8bda2b8a2c7d"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"tu","label":"URL of the Curator Session","description":"Provide a link to the Curator grid session where you are experiencing an issue","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"rt","label":"Detail of the Issue being experienced","description":"Clearly describe the problem, including what happened and what you were expecting to happen.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Steps to Reproduce the Bug","description":"Please list the exact steps needed to reproduce the issue so that the team can investigate it reliably.","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Synapse Project ID","description":"Provide the Synapse Project ID (e.g. syn2580853) associated with the issue. It should be located toward the upper right corner of the Synapse screen. ","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"at","label":"Supportive Evidence","description":"Attach a video recording or screenshots that show the issue. Visual evidence is strongly encouraged and can help speed up troubleshooting.","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Data Folder Synapse ID","description":"Include the Synapse ID of the relevant data folder associated with the issue.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"993ac22e-8ce2-458e-b0f0-6c41ddbbf376"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3704461811330437,"updated":"2026-06-03T20:46:37.139609391Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[1200],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1200],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3704461811330437,"name":"ADEL Curator Bug Report Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"993ac22e-8ce2-458e-b0f0-6c41ddbbf376"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"1cdaffbb-31ce-4e39-ac5d-9aa7aad724b1"},"content":[{"type":"text","text":"The AD Translational Research data management team will be implementing a newly developed Curator tool into workflows starting in June of 2026. ","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"paragraph","attrs":{"localId":"58338daf-0563-4e3d-a48a-9bc6d6a74395"},"content":[{"type":"text","text":"This form is developed to capture detailed information related to any issues or bugs encountered while using this tool so it can be reported to our technical support staff. ","marks":[{"type":"textColor","attrs":{"color":"#403294"}}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"208d65df-7cac-4535-b9da-a409cf8600bb"},"content":[{"type":"text","text":"Best Practices for Reporting an Issue","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"ec1f5cef-ddcc-400e-875a-4910aea3265a"},"content":[{"type":"text","text":"To help the Curator team review and resolve issues efficiently:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"bb932631-9dc0-4d8c-a7cc-1cfa59c4cf52"},"content":[{"type":"text","text":"Be as specific as possible in the issue description."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"dbe94037-910f-4e5b-99e3-d290d0155298"},"content":[{"type":"text","text":"Include all relevant IDs and session details."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"951de25f-2472-47db-a899-e7c1005ad394"},"content":[{"type":"text","text":"Provide clear, numbered reproduction steps."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"7e5a5c6a-e415-4a3f-8762-f5f06f8c8798"},"content":[{"type":"text","text":"Attach screenshots or a short video whenever possible."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"34397fbe-a278-4c38-bec2-1d9deea201d1"},"content":[{"type":"text","text":"Use a concise but descriptive ticket title."}]}]}]},{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"a7907ab1-7f9f-45b4-9471-c21bbfb8e6e4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"text":"","layout":"default","localId":"1e2604a1-414b-4c79-b732-9b6341d3c752"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"text":"","layout":"default","localId":"e91c8b97-6856-4c1c-918e-8a96c9bcd9e5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"text":"","layout":"default","localId":"233bfc68-7dfb-4337-931a-821cca14695f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"text":"","layout":"default","localId":"e259cc15-ffec-4d42-bfda-809dbefadb15"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"text":"","layout":"default","localId":"64ac7963-924b-46b9-a677-8bda2b8a2c7d"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"4":{"type":"tu","label":"URL of the Curator Session","description":"Provide a link to the Curator grid session where you are experiencing an issue","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"rt","label":"Detail of the Issue being experienced","description":"Clearly describe the problem, including what happened and what you were expecting to happen.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Steps to Reproduce the Bug","description":"Please list the exact steps needed to reproduce the issue so that the team can investigate it reliably.","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Synapse Project ID","description":"Provide the Synapse Project ID (e.g. syn2580853) associated with the issue. It should be located toward the upper right corner of the Synapse screen. ","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"at","label":"Supportive Evidence","description":"Attach a video recording or screenshots that show the issue. Visual evidence is strongly encouraged and can help speed up troubleshooting.","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Data Folder Synapse ID","description":"Include the Synapse ID of the relevant data folder associated with the issue.","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"993ac22e-8ce2-458e-b0f0-6c41ddbbf376"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}