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Sage Bionetworks Help Center
  1. Sage Bionetworks Help Center
  2. Amplifying Data for Evidence and Learning (ADEL) Service Desk

Amplifying Data for Evidence and Learning (ADEL) Service Desk

Welcome! The Amplifying Data for Evidence and Learning (ADEL) Service Desk is for requests related to data contributions and user support for the Alzheimer’s Disease Knowledge Portal, Exceptional Longevity Knowledge Portal, ALS Knowledge Portal, and the CLASSIC Portal + OpenDRaWeR Metadata Catalog.

You can raise a support request with the Sage Data Coordination Center (DCC) for your Program by opening an issue here.

Note that there is no coverage provided on weekends, evenings, and holidays.

For more information, visit:
https://help.adknowledgeportal.org/apd/
https://help.eliteportal.org/help/
https://ampals.synapse.org/
https://classicportal.synapse.org/

Contact us about

Data Sharing Support
Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Community Data Contribution Program, Request a DOI for Publication.

General Support
Report a bug, Suggest an improvement, or Ask other questions.

  • General

    Suggest improvement, Report a bug, Ask a question
  • Data Sharing Support

    Community Data Contribution Program, Add Data to a New Study, Add Data to an Existing Study, Add Analytical Outputs, Request a DOI for Publication, Request Data Indexing Support
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