You can raise a request for Challenges & Benchmarking (CNB) team using the options provided here. If you are unsure where to start, choose "CNB General Services" and we'll help you figure it out.
For inquiries related to one of our products, select "CNB Product Inquiries". Our current products are:
Challenge Portal
cnb-tools
Data listed on OpenChallenges
NOTE: Please do not include PHI anywhere within the request you submit. This platform is not HIPAA compliant and cannot be used to relay any form of PHI.
{"xsrfToken":"9d854e013c78f88d3a51809dbb8930dca6ebfe27_lout","branding":{"id":"18","key":"cbsd","name":"Challenges & Benchmarking Service Desk","portalBaseUrl":"/servicedesk/customer/portal/18"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NDMzMDMzODIsIm5iZiI6MTc0MzMwMjc4Mn0.n5JPyAV-RYvJchJF7W1IMMxIcObvfawPssJT2ml2VkQ&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NDMzMDMzODIsIm5iZiI6MTc0MzMwMjc4Mn0.EqYQsF9IsWqnOHHtbpQTtlgjFh1RzyK9sheC3P4RmAo&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"cbsd","projectId":12206,"serviceDeskId":18,"name":"Challenges & Benchmarking Service Desk","description":"<p>Welcome! \uD83D\uDC4B</p>\n<p>You can raise a request for Challenges & Benchmarking (CNB) team using the options provided here. If you are unsure where to start, choose \"CNB General Services\" and we'll help you figure it out.</p>\n<p>For inquiries related to one of our products, select \"CNB Product Inquiries\". Our current products are:</p>\n<ul>\n <li>Challenge Portal</li>\n <li>cnb-tools</li>\n <li>Data listed on OpenChallenges</li>\n</ul>\n<p>NOTE: Please do not include PHI anywhere within the request you submit. This platform is not HIPAA compliant and cannot be used to relay any form of PHI.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"168","name":"CNB Data Services","descriptionHtml":"<p>Please use this form to submit a request related to challenge data.</p>","callToAction":"CNB Data Services","introHtml":"<p>Request data support for your challenge from the CNB team.</p>","icon":12748,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12748","groups":[27],"key":""},{"id":"203","name":"CNB General Services","descriptionHtml":"","callToAction":"CNB General Services","introHtml":"<p>Request support for your challenge from the CNB team.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[27],"key":""},{"id":"200","name":"CNB Infrastructure Services","descriptionHtml":"<p>Please use this form to submit a request related to challenge evaluation and/or infrastructure setup.</p>","callToAction":"CNB Infrastructure Services","introHtml":"<p>Request infrastructure support for your challenge from the CNB team.</p>","icon":12740,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12740","groups":[27],"key":""},{"id":"204","name":"CNB Product Inquiries","descriptionHtml":"","callToAction":"CNB Product Inquiries","introHtml":"<p>Do you need help with one of our products? Found a bug? Have some feedback? Let us know!</p>","icon":12822,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12822","groups":[27],"key":""},{"id":"202","name":"New Challenge Proposal","descriptionHtml":"<p>Use this form to propose your challenge and the level of support needed from the Challenges & Benchmarking (CNB) team.</p>","callToAction":"New Challenge Proposal","introHtml":"<p>Interested in running a challenge on Synapse? Use this form to get started.</p>","icon":12767,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12767","groups":[27],"key":""},{"id":"174","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"27":[203,202,168,200,204]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CBSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMzMDM5ODIsIm5iZiI6MTc0MzMwMjc4Mn0.6ijTTNdGYx5xDBdrtJgEXxAlOTHyaBqk_MxGGHvFd2E","targetCollection":"upload-project-12206","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20}},"sharedPortal":{"name":"Sage Bionetworks Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sagebionetworks.jira.com/wiki","kbLinkDomainURLs":["https://sagebionetworks.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}