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Make sure that boardgenius-service@sagebase.org has the “Triage” role on the relevant GitHub repo. Owners of the GitHub organization can set this up, including IT Operations as well as a few other individuals.
Using BoardGenius service, go through GitHub and request access (after step 1)
Again, someone with admin privileges in GitHub will have to approve (similar to step 1)
Set up Sync on Board Genius