The winter holiday season has arrived! Due to staff outages in observance of the holidays, delays in response are expected between Novmber 25th 2025 and January 5th 2026. Happy holidays!
ARK Portal Service Desk
Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.
When submitting your request - please be sure to always include the following:
--Full name --Contact e-mail --Institution or Organization --Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks --Any synapse ids for datasets specifically being considered.
{"xsrfToken":"fb45c511757812bc2e83e99b29b70ee15129f412_lout","branding":{"id":"11","key":"apsd","name":"ARK Portal Service Desk","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNDg4NTksIm5iZiI6MTc2NTE0ODI1OX0.eJeGZoiXO66bkNwobESHTVXqjUNDRbNO1H9dg1LTI3A&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNDg4NTksIm5iZiI6MTc2NTE0ODI1OX0.GozzRtz-n9Tth8O2LdaLpBOYxsOx3jkaKSjjJ9XlN5k&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"apsd","projectId":12177,"serviceDeskId":11,"name":"ARK Portal Service Desk","description":"<p>Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.</p>\n<p>When submitting your request - please be sure to always include the following:</p>\n<p>--Full name<br> --Contact e-mail<br> --Institution or Organization<br> --Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks<br> --Any synapse ids for datasets specifically being considered.</p>\n<p>This will help us best address your question.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"222","name":"AMP AIM Private Network Access Request","descriptionHtml":"","callToAction":"AMP AIM Private Network Access Request","introHtml":"<p>This request form is for network members of the AMP AIM Project</p>","icon":12645,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12645","groups":[18],"key":""},{"id":"226","name":"AMP RA/SLE Private Collaboration Workspace Access Request","descriptionHtml":"<p>Please use this form if you are an AMP RA/SLE or an AMP AIM Network Member and you are looking for access to the Private Synapse Project set up for the AMP RA/SLE Members</p>","callToAction":"AMP RA/SLE Private Collaboration Workspace Access Request","introHtml":"","icon":12645,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12645","groups":[18],"key":""},{"id":"102","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[18],"key":""},{"id":"392","name":"Publication Dataset Support Request","descriptionHtml":"<p>This process can take 4-6 weeks. Please use this request type if you plan to publish or are working on a publication manuscript and need support generating a publication dataset, minting a DOI, or requesting reviewer access for data on the ARK Portal.</p>","callToAction":"Publication Dataset Support Request","introHtml":"<p>This form initiates the pre-publication data set processing so that data will be available at the time of publication. PLEASE NOTE: This process requires a minimum of 4 weeks lead time.</p>","icon":12616,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12616","groups":[18],"key":""},{"id":"104","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12765,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12765","groups":[18],"key":""},{"id":"106","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[18],"key":""},{"id":"103","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"165","name":"Request a Publication Dataset","descriptionHtml":"","callToAction":"Request a Publication Dataset","introHtml":"<p>Please use this request type if you plan to or are working on a publication and need support in generating a publication dataset, minting a DOI, and/or requesting reviewer access for data on the ARK Portal.</p>\n<p>Please note this process takes ~4 weeks, so submitting a request for support as early as possible is recommended.</p>","icon":12614,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12614","groups":[],"key":""},{"id":"105","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12755,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12755","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[226,102,104,222,106,392]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"APSD","spaceName":"ARK Portal Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/APSD","isServer":false},"labels":[],"projectKey":"APSD","serviceDeskId":11,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APSD","userLanguageHeader":"Holiday Response Delays","userLanguageMessageWiki":"<p>The winter holiday season has arrived! Due to staff outages in observance of the holidays, delays in response are expected between Novmber 25th 2025 and January 5th 2026. Happy holidays!</p>","defaultLanguageHeader":"Holiday Response Delays","defaultLanguageMessage":"The winter holiday season has arrived! Due to staff outages in observance of the holidays, delays in response are expected between Novmber 25th 2025 and January 5th 2026. Happy holidays!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxNDk0NTksIm5iZiI6MTc2NTE0ODI1OSwiYW5vbklkIjoiYW5vbi11c2VyIn0.zGaXlXxC8G6A4N2EVquhAFjIP374lLzBYmfLjvNMAcY","targetCollection":"upload-project-12177","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Sage Bionetworks Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sagebionetworks.jira.com/wiki","kbLinkDomainURLs":["https://sagebionetworks.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}