Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.
When submitting your request - please be sure to always include the following:
--Full name --Contact e-mail --Institution or Organization --Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks --Any synapse ids for datasets specifically being considered.
{"xsrfToken":"a05f8e4ced50c1202febcdab1790c4e823031201_lout","branding":{"id":"11","key":"apsd","name":"ARK Portal Service Desk","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NDM4NTE2NTYsIm5iZiI6MTc0Mzg1MTA1Nn0.6zAh1yfDmh-BkyFEvo9mHLFvipMhY53qIstOMiv8Lyg&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NDM4NTE2NTYsIm5iZiI6MTc0Mzg1MTA1Nn0.vc5LOtymA1ktV_lpJ0Q0aCOlij8oqCOHTS0jKQLRL2A&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"apsd","projectId":12177,"serviceDeskId":11,"name":"ARK Portal Service Desk","description":"<p>Welcome! You can raise a request for ARK Portal Service Desk using the options provided below.</p>\n<p>When submitting your request - please be sure to always include the following:</p>\n<p>--Full name<br> --Contact e-mail<br> --Institution or Organization<br> --Your Team Lead (Steering Committee Representative) or PI if affiliated with the AMP AIM or AMP RA/SLE Networks<br> --Any synapse ids for datasets specifically being considered.</p>\n<p>This will help us best address your question.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"222","name":"AMP AIM Private Network Access Request","descriptionHtml":"","callToAction":"AMP AIM Private Network Access Request","introHtml":"<p>This request form is for network members of the AMP AIM Project</p>","icon":12645,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12645","groups":[18],"key":""},{"id":"226","name":"AMP RA/SLE Private Collaboration Workspace Access Request","descriptionHtml":"<p>Please use this form if you are an AMP RA/SLE or an AMP AIM Network Member and you are looking for access to the Private Synapse Project set up for the AMP RA/SLE Members</p>","callToAction":"AMP RA/SLE Private Collaboration Workspace Access Request","introHtml":"","icon":12645,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12645","groups":[18],"key":""},{"id":"102","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[18],"key":""},{"id":"104","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":12765,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12765","groups":[18],"key":""},{"id":"106","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[18],"key":""},{"id":"103","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"165","name":"Request a Publication Dataset","descriptionHtml":"","callToAction":"Request a Publication Dataset","introHtml":"<p>Please use this request type if you plan to or are working on a publication and need support in generating a publication dataset, minting a DOI, and/or requesting reviewer access for data on the ARK Portal.</p>\n<p>Please note this process takes ~4 weeks, so submitting a request for support as early as possible is recommended.</p>","icon":12614,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12614","groups":[],"key":""},{"id":"105","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12755,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12755","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[226,102,104,222,106]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"APSD","spaceName":"ARK Portal Service Desk","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/APSD","isServer":false},"labels":[],"projectKey":"APSD","serviceDeskId":11,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4NTIyNTYsIm5iZiI6MTc0Mzg1MTA1Nn0.ZZ6PvqC9nL_DP-6UlfHpOR7fxJPtUQ8zTKmyy9OIPFA","targetCollection":"upload-project-12177","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Sage Bionetworks Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sagebionetworks.jira.com/wiki","kbLinkDomainURLs":["https://sagebionetworks.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}