Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a support request with the MC2 Center by opening an issue here or by sending an email to mc2center@sagebase.org. You are NOT required to log in to use this system (please disregard the "Log in" button in the upper right corner of this portal).
Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.
NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.
{"xsrfToken":"1b4888adc924ab8aacd114af7d8fa3f1f416306a_lout","branding":{"id":"10","key":"mc2","name":"MC2 Center Help Desk","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#28686b","headerLinkHoverBGColor":"#28686b","headerBadgeColor":"#28686b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NzQ2NTQxMjEsIm5iZiI6MTc3NDY1MzUyMX0.vTWxaveIHpzv7n4qZj3FVX3r0xZd9qOscdFwPSvJc3Y&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NzQ2NTQxMjEsIm5iZiI6MTc3NDY1MzUyMX0.YM_8OWotzmIen1HR-TOMQ2st3EEAtl7eOB1tCMB-jpg&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"mc2","projectId":12175,"serviceDeskId":10,"name":"MC2 Center Help Desk","description":"<p>Welcome! You can raise a support request with the MC2 Center by opening an issue here or by sending an email to mc2center@sagebase.org. You are NOT required to log in to use this system (please disregard the \"Log in\" button in the upper right corner of this portal).</p>\n<p>Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.</p>\n<p>NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"88","name":"Contribute Data to the Cancer Complexity Knowledge Portal (CCKP)","descriptionHtml":"<p>The CCKP (<a href=\"https://cancercomplexity.synapse.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://cancercomplexity.synapse.org/</a>) is an open access repository generated by multiple collaborative programs focused on advancing cancer research. The CCKP is maintained by the NIH National Cancer Institute (NCI)-funded MC2 Center, led by Sage Bionetworks. While the CCKP is accessible to everyone, specific resource storage, curation, and dissemination support are available for several NIH/NCI Division of Cancer Biology (DCB) consortia programs. If you are interested in sharing resources and/or data on the CCKP, please complete the form below to initiate the process request assistance from the MC2 Center. A representative of the MC2 Center will be in touch to request additional details and work with you to support your data contribution and sharing. Thank you for participating in open science and contributing to the advancement of cancer research.</p>\n<p>Additional instructions and information on contributing to the CCKP: <a href=\"https://help.cancercomplexity.synapse.org/cancer-complexity-knowledge-portal-docs/contribute-to-the-cckp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.cancercomplexity.synapse.org/cancer-complexity-knowledge-portal-docs/contribute-to-the-cckp</a></p>","callToAction":"Contribute Data to the Cancer Complexity Knowledge Portal (CCKP)","introHtml":"<p>Use this form to initiate a request to contribute and share data on the CCKP!</p>","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","groups":[17],"key":""},{"id":"89","name":"General inquiries","descriptionHtml":"<p>Please use this form to submit general inquiries or request to the MC2 Center. Depending on the nature of the inquiry or request, a member of the MC2 Center will contact you with additional information and next steps.</p>","callToAction":"General inquiries","introHtml":"<p>Have a question? Select this option and we'll help you out.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[17],"key":""},{"id":"98","name":"Meet with the MC2 Center","descriptionHtml":"<p>Please use this form to request a meeting with members of the MC2 Center. To assist with scheduling, please let us know what topic(s) you would like to cover and your tentative availability. Please also let us know who else from your team should be invited. The MC2 Center will take care of sending a meeting invitation with information on how to join.</p>","callToAction":"Meet with the MC2 Center","introHtml":"<p>Let's connect! Use this form to request a meeting with the MC2 Center.</p>","icon":12761,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12761","groups":[17],"key":""},{"id":"96","name":"Onboarding & technical support","descriptionHtml":"<p>Please use this form to request assistance from the MC2 Center related to onboarding or technical support with our products (e.g. Synapse). This form may also be used to request assistance with subscribing or unsubscribing to working groups and community communications. Depending on the nature of the request, a member of the MC2 Center will contact you with additional information and next steps.</p>","callToAction":"Onboarding & technical support","introHtml":"<p>Need help with our products or services? Select this to request assistance.</p>","icon":12740,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12740","groups":[17],"key":""},{"id":"91","name":"Provide Feedback or Suggest improvement","descriptionHtml":"<p>Please use this form to provide any feedback or notify the MC2 Center of suggested improvements, including improved documentation, communications, and processes. You can also use this form to suggest new features or improvements to the Cancer Complexity Knowledge Portal (<a href=\"https://www.cancercomplexity.synapse.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.cancercomplexity.synapse.org/</a>)</p>","callToAction":"Provide Feedback or Suggest improvement","introHtml":"<p>Have feedback? See a place where we can do better? We're all ears!</p>","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[17],"key":""},{"id":"90","name":"Report a bug","descriptionHtml":"<p>Please use this form to notify the MC2 Center of any encountered bugs or issues where something just doesn't seem to be working correctly. In particular, please use this form to report any issues encountered with the Cancer Complexity Knowledge Portal (<a href=\"https://www.cancercomplexity.synapse.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.cancercomplexity.synapse.org/</a>)</p>","callToAction":"Report a bug","introHtml":"<p>See something that isn’t working? Tell us!</p>","icon":12765,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12765","groups":[17],"key":""},{"id":"92","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"93","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12756,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12756","groups":[],"key":""},{"id":"94","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":12761,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12761","groups":[],"key":""},{"id":"95","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12755,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12755","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[88,98,89,90,91,96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"","appLinkUrl":"","spaceKey":"CCKPD","spaceName":"Cancer Complexity Knowledge Portal Docs","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MC2","serviceDeskId":10,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MC2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE3NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzQ2NTQ3MjEsIm5iZiI6MTc3NDY1MzUyMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.l2tbIpMlRw0XeJrZttnlJPoUbDdwW0nVqKqw1Rpiwzk","targetCollection":"upload-project-12175","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Sage Bionetworks Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://sagebionetworks.jira.com/wiki","kbLinkDomainURLs":["https://sagebionetworks.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}