How to tell if it's down
email received via sageInfo@sagebase.org or synapseeng@sagebase.org or platform@sagebase.org.
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Step 1: Put "Synapse Down" banner on the portal
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Banner should automatically be added/removed. If it isn't there then...
- Go to https://manage.statuspage.io
- Log in (verify can do this
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- , credentials in LastPass)
- Go to
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Go to System Issues Notice
Click manage guides in app
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- Incidents
- Create a new Incident
- Verify that Incident is shown on www.synapse.org
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- Resolve Incident when Synapse is back up.
Step 2: Assess stack elements
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