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About Synapse

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titleCan I get help using Synapse in my collaboration?

Our Discussion Forum is a great place to reach out to the broader Synapse community to find others that may be interested in a collaboration. Depending on your plan level [link to offerings page](Synapse Offerings), you may have access to our help desk. 

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titleWhat are the Synapse Terms of Use?

The Terms and Conditions of Use fully describes the governance terms and conditions of Synapse. In order to register on Synapse, you must review and agree to the terms of the Synapse Awareness and Ethics Pledge. For more information, see /wiki/spaces/DOCS/pages/2004255211 Synapse Governance.

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titleIs Synapse open source?

Yes, Synapse is released under the Apache 2.0 License The source code is available on GitHub. Synapse is also offered free of charge as a hosted Software as a Service (SaaS) at https://www.synapse.org/.

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titleI already have an account with data uploaded and shared, do I need to start paying?

No, accounts and projects as of March 4, 2024 are grandfathered with their current will continue under the terms of their previous agreement with Sage.

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titleWhat support does Synapse have for DOIs?

You can mint DOIs for projects and files uploaded to Synapse, extremely useful for citing data.  Learn More

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titleMy data is larger than the limits in the Basic and Self-Managed Plans. Is there a way to get more?

These are the general storage limitations for each plan: up to 100GB for Basic Plans Hosting Plan and up to 500GB for the Self-Managed Plans. You may pay for additional storage if needed. Please see our Sage Offerings page [LINK] for more information. There are no data limits if you use Custom Storagein your own cloud bucket, and depending on the dataset uploaded, storage may be sponsored by an existing project.   Contact us to learn more.

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titleCan I add controls to my data in the Basic Plan?

You may create a User Project (or Workspace) where you have administrative control over who is granted access to the workspace. However, you cannot implement specific User Content restrictions for your User Content under a Basic Plan. You must have a Self-Managed Plan or Data Coordination Plan to implement such User Content restrictions.

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titleWhy is egress limited?

As a non-profit organization, Sage strives to keep our services accessible and affordable for all users. Maintaining a reliable and secure cloud storage infrastructure comes with significant costs, particularly when it comes to data egress. These costs can quickly add up, especially as the volume of data downloaded increases.

To address this challenge, we implemented measures to monitor and control data downloads. By setting reasonable limits on data egress, we can manage our costs and ensure the long-term viability of our platform for the benefit of all users.

In general, we advise to store and process user content in the cloud. Beyond cost efficiency, this provides greater data security, improved accessibility, faster insights, and better governance controls.

There may be exceptions to these standard egress limits under the following circumstances:

  • When a Synapse plan is used in combination with a user’s custom storage Custom Storage location. Under these circumstances, the user has greater ownership and control of one’s files, and storage and egress costs are the responsibility of the user.

  • When the Synapse plan user qualifies as a non-profit or newly established start-up entity. Under these circumstances, the user may be eligible for a discounted plan. This is judged on a case-by-case basis.

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