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About Synapse

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titleCan I get help using Synapse in my collaboration?

Our Discussion Forum is a great place to reach out to the broader Synapse community to find others that may be interested in a collaboration. Depending on your plan level [link to offerings page](Synapse Offerings), you may have access to our help desk. 

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titleMy data is larger than the limits in the Basic and Self-Managed Plans. Is there a way to get more?

These are the general storage limitations for each plan: up to 100GB for Basic Plans and up to 500GB for the Self-Managed Plans. You may pay for additional storage if needed. Please see our Sage Offerings page [LINK] for more information. There are no data limits if you use Custom Storage in your own cloud bucket, and depending on the dataset uploaded, storage may be sponsored by an existing project.   Contact us to learn more.

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titleCan I add controls to my data in the Basic Plan?

You may create a User Project (or Workspace) where you have administrative control over who is granted access to the workspace. However, you cannot implement specific User Content restrictions for your User Content under a Basic Plan. You must have a Self-Managed Plan or Data Coordination Plan to implement such User Content restrictions.

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