Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can submit a support request for the NAMHub team using the options below or by sending an email to namhub@sagebase.org. Please also visit our NAMHub Portal Docs Site at help.namhub.org/help for information about how to use the NAMHub.
General inquiries
Have a question? Select this option, and we'll help you out.
Please use this form to submit general inquiries or requests to the NAMHub. A member of the NAMHub team will contact you with additional information and to discuss next steps.
Required fields are marked with an asterisk*
{"xsrfToken":"d661d2801c1cea22f5c757abc528b9667b5d2aad_lout","branding":{"id":"89","key":"nam","name":"NAMHub Help Desk","portalBaseUrl":"/servicedesk/customer/portal/89","logoUrl":"https://api.media.atlassian.com/file/74aa5f0f-9448-4024-bf88-d85b52ae2be2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0YWE1ZjBmLTk0NDgtNDAyNC1iZjg4LWQ4NWI1MmFlMmJlMiI6WyJyZWFkIl19LCJleHAiOjE3ODk1MTg5MTEsIm5iZiI6MTc4OTUxNTM3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.cf_qrVDEcTrnDjaGQ7DHa_wD74wseDnl7jZBCdCJXR0&client=633a3230-f761-46b1-ab97-c2d79650636c"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3ODk1MTU5NzEsIm5iZiI6MTc4OTUxNTM3MX0.mfKBaenypuQuDv24RThNNtcbyPpkdKnuzibXXU4t_N4&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3ODk1MTU5NzEsIm5iZiI6MTc4OTUxNTM3MX0.NVOLV9LCv4s7bBTXtOGfqKQ_fEeVufzqf6rs-EmlEx0&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"89","key":"nam","projectId":12623,"serviceDeskId":89,"name":"NAMHub Help Desk","description":"<p>Welcome! You can submit a support request for the NAMHub team using the options below or by sending an email to namhub@sagebase.org. Please also visit our NAMHub Portal Docs Site at help.namhub.org/help for information about how to use the NAMHub.</p>","portalBaseUrl":"/servicedesk/customer/portal/89","onlyPortal":false,"reqTypes":[{"id":"1132","name":"General inquiries","descriptionHtml":"<p>Please use this form to submit general inquiries or requests to the NAMHub. A member of the NAMHub team will contact you with additional information and to discuss next steps.</p>","callToAction":"General inquiries","introHtml":"<p>Have a question? Select this option, and we'll help you out.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[134],"key":""},{"id":"1266","name":"Get help: data landscape","descriptionHtml":"","callToAction":"Get help: data landscape","introHtml":"<p>Need help submitting your data landscape? Select this option to provide information on your upload or to request support with Curator.</p>","icon":12844,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12844","groups":[134],"key":""},{"id":"1233","name":"Get help: NAMHub project access","descriptionHtml":"<p>NAMHub project access in Synapse is based on the TDC to which you belong and is managed using Synapse teams. Below, please provide your Synapse User ID and select your TDC to be added to the relevant Synapse team(s).</p>","callToAction":"Get help: NAMHub project access","introHtml":"<p>Need access to a NAMHub project? Select this option to request addition to the relevant Synapse team.</p>","icon":12844,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12844","groups":[134],"key":""},{"id":"1167","name":"Get help: onboarding & technical support","descriptionHtml":"<p>Please use this form to request assistance from the NAMHub team related to onboarding or technical support with our products (e.g., Synapse). A member of the NAMHub team will contact you to discuss next steps.</p>","callToAction":"Get help: onboarding & technical support","introHtml":"<p>Need help with our products or services? Select this to request assistance.</p>","icon":12844,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12844","groups":[134],"key":""},{"id":"1097","name":"Provide feedback or suggest an improvement","descriptionHtml":"<p>Please use this form to provide any feedback or notify the NAMHub team of suggested improvements, including improved documentation, communications, and processes. You can also use this form to suggest new features or improvements.</p>","callToAction":"Provide feedback or suggest an improvement","introHtml":"<p>Have feedback? See a place we can do better? We're all ears!</p>","icon":12848,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12848","groups":[134],"key":""},{"id":"1064","name":"Report a bug","descriptionHtml":"<p>Please use this form to notify the NAMHub team of any encountered bugs or issues where something just doesn't seem to be working correctly with the NAMHub (<a href=\"https://thenamhub.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://thenamhub.org/</a>).</p>","callToAction":"Report a bug","introHtml":"<p>See something that isn't working? Tell us!</p>","icon":12869,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12869","groups":[134],"key":""},{"id":"1099","name":"Contribute data to NAMHub","descriptionHtml":"<p>The NAMHub (<a href=\"https://thenamhub.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://thenamhub.org/</a>) is the central repository for the NIH Complement-ARIE program. If you are interested in sharing resources and/or data on the NAMHub, please complete the form below to initiate the process. A member of the NAMHub team will be in touch to request additional details and work with you to support your data contribution and sharing. Thank you for participating in open science and contributing to the advancement of cancer research.</p>\n<p>Additional instructions and information on contributing to the NAMHub can be found at <a href=\"https://help.namhub.org/help\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.namhub.org/help</a>.</p>","callToAction":"Contribute data to NAMHub","introHtml":"<p>Use this form to initiate a request to contribute and share data on the NAMHub.</p>","icon":12881,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12881","groups":[],"key":""},{"id":"1028","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"1165","name":"Get help: data contribution","descriptionHtml":"","callToAction":"Get help: data contribution","introHtml":"<p>Need help uploading data? Select this option to provide information on your upload or to request support with Synapse or Curator.</p>","icon":12844,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12844","groups":[],"key":""},{"id":"1166","name":"Get help: data reuse","descriptionHtml":"","callToAction":"Get help: data reuse","introHtml":"<p>Need help navigating or accessing data? Select this option to provide information on the type(s) of data you are looking for and/or if you need help understanding available data.</p>","icon":12844,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12844","groups":[],"key":""}],"reqGroups":[{"id":134,"name":"General"}],"orderMapping":{"134":[1132,1097,1167,1233,1266,1064]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"","appLinkUrl":"","spaceKey":"NPD1","spaceName":"NAMHub Portal Docs","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NAM","serviceDeskId":89,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":89,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NAM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNjM2NzY2MjUzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk1MTY1NzEsIm5iZiI6MTc4OTUxNTM3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.YhuMBWt6LrzHMPEH_UBb86Q1hpQzFvsMF-9C0Fgs6HQ","targetCollection":"upload-user-collection-636766253","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":1132,"projectId":12623,"issueType":{"id":"10127","name":"Support"},"form":{"name":"General inquiries","descriptionHtml":"<p>Please use this form to submit general inquiries or requests to the NAMHub. A member of the NAMHub team will contact you with additional information and to discuss next steps.</p>","callToAction":"General inquiries","intro":"<p>Have a question? Select this option, and we'll help you out.</p>","instructions":"<p>Please use this form to submit general inquiries or requests to the NAMHub. A member of the NAMHub team will contact you with additional information and to discuss next steps.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please share your question here or briefly summarize the nature of your inquiry (e.g., \"How do I learn more about the NAMHub?\")","descriptionHtml":"<p>Please share your question here or briefly summarize the nature of your inquiry (e.g., \"How do I learn more about the NAMHub?\")</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/89/create/1132","requestValidateBaseUrl":"/servicedesk/customer/portal/89/validate/1132","calendarParams":{"firstDay":0,"date":"2026-09-15T16:36:11-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"","appLinkUrl":"","spaceKey":"NPD1","spaceName":"NAMHub Portal Docs","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NAM","serviceDeskId":89,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNjM2NzY2MjUzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODk1MTY1NzEsIm5iZiI6MTc4OTUxNTM3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.YhuMBWt6LrzHMPEH_UBb86Q1hpQzFvsMF-9C0Fgs6HQ","targetCollection":"upload-user-collection-636766253","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4887239348619514,"updated":"2026-05-29T13:52:09.694207717Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1132],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4887239348619514,"name":"General inquiries","submit":{"lock":false,"pdf":false},"templateFormUuid":"5fdb9c5a-7b45-4b0e-a59a-a49de0eea65b"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"text":"","layout":"default","localId":"661882c0-f705-449a-964a-b9b8a36d7a34"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"15c8cd3c-afb1-450c-bca0-d1a2fcfe9db9"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Additional information / context","description":"Please provide the NAMHub team with any additional information or context related to your inquiry.","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cd","label":"Affiliation","description":"Please select your affiliation. Individuals not affiliated with a Complement-ARIE TDC should select \"Other\".","validation":{"rq":true},"choices":[{"id":"6","label":"Cardiac Organoids - Stanford","other":false},{"id":"3","label":"Chemical Toxicology - TAMU","other":false},{"id":"1","label":"Fibrosis Pathologies - NCATS","other":false},{"id":"5","label":"GI Diseases - CCHMC","other":false},{"id":"7","label":"Musculoskeletal - BWH","other":false},{"id":"4","label":"Organoid Intelligence - JHU","other":false},{"id":"2","label":"Women's Health - MIT","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"5fdb9c5a-7b45-4b0e-a59a-a49de0eea65b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4887239348619514,"updated":"2026-05-29T13:52:09.694207717Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1132],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4887239348619514,"name":"General inquiries","submit":{"lock":false,"pdf":false},"templateFormUuid":"5fdb9c5a-7b45-4b0e-a59a-a49de0eea65b"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"text":"","layout":"default","localId":"661882c0-f705-449a-964a-b9b8a36d7a34"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"15c8cd3c-afb1-450c-bca0-d1a2fcfe9db9"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Additional information / context","description":"Please provide the NAMHub team with any additional information or context related to your inquiry.","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cd","label":"Affiliation","description":"Please select your affiliation. Individuals not affiliated with a Complement-ARIE TDC should select \"Other\".","validation":{"rq":true},"choices":[{"id":"6","label":"Cardiac Organoids - Stanford","other":false},{"id":"3","label":"Chemical Toxicology - TAMU","other":false},{"id":"1","label":"Fibrosis Pathologies - NCATS","other":false},{"id":"5","label":"GI Diseases - CCHMC","other":false},{"id":"7","label":"Musculoskeletal - BWH","other":false},{"id":"4","label":"Organoid Intelligence - JHU","other":false},{"id":"2","label":"Women's Health - MIT","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"5fdb9c5a-7b45-4b0e-a59a-a49de0eea65b"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}