HTAN Help Desk

{"xsrfToken":"5cccd69a49a6b3d57c180844285c59583cdbbf11_lout","branding":{"id":"1","key":"htan","name":"HTAN Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#0f1017","headerLinkColor":"#ffffff","headerLinkHoverColor":"#590d70","headerLinkHoverBGColor":"#590d70","headerBadgeColor":"#590d70"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09392171-04f3-4a46-b595-dbde5f429be1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5MzkyMTcxLTA0ZjMtNGE0Ni1iNTk1LWRiZGU1ZjQyOWJlMSI6WyJyZWFkIl19LCJleHAiOjE3NTI0OTI2MzUsIm5iZiI6MTc1MjQ5MjAzNX0.6I5ttzZjKXoLbMQ1Cn1HCLsDEQOeu-mesP1RQ0nRr2Y&client=633a3230-f761-46b1-ab97-c2d79650636c&mode=fit","logoId":"09392171-04f3-4a46-b595-dbde5f429be1","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sage Bionetworks Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a7dbb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94ae2c2d-c05c-4595-a455-aa8cd622181e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YWUyYzJkLWMwNWMtNDU5NS1hNDU1LWFhOGNkNjIyMTgxZSI6WyJyZWFkIl19LCJleHAiOjE3NTI0OTI2MzUsIm5iZiI6MTc1MjQ5MjAzNX0.sANzoTHxO08-icCMFhS6HrrL3Iymu5pfGlY8AXim1K0&client=633a3230-f761-46b1-ab97-c2d79650636c&height=300&mode=fit","bannerMediaApiFileId":"94ae2c2d-c05c-4595-a455-aa8cd622181e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"htan","projectId":12145,"serviceDeskId":1,"name":"HTAN Help Desk","description":"<p>Welcome! You can raise a support request with the Human Tumor Atlas Network Data Coordinating Center (HTAN DCC) by opening an issue here or by sending an email to htan@sagebionetworks.jira.com. Please submit a ticket here for the most expedient and efficient way to receive support. Also note that there is no coverage provided on weekends, evenings, and holidays.</p>\n<p>NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"24","name":"Data CONTRIBUTION support","descriptionHtml":"","callToAction":"Data CONTRIBUTION support","introHtml":"<p>Need help uploading data? Select this option to provide information on your upload.</p>","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","groups":[1],"key":""},{"id":"166","name":"Data REUSE support","descriptionHtml":"","callToAction":"Data REUSE support","introHtml":"<p>Need help navigating or accessing data? Select this option to provide information on the type(s) of data you are looking for and/or if you need help understanding available data.</p>","icon":12630,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12630","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":12769,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12769","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Something not working? Select this option to report unexpected behavior with HTAN-related resources and products.</p>","icon":12765,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12765","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>Want to suggest an improvement to our documentation? See a place where we can do better or improve resources? We're all ears!</p>","icon":12759,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12759","groups":[1],"key":""},{"id":"227","name":"Community Management Requests","descriptionHtml":"","callToAction":"Community Management Requests","introHtml":"<p>Requests related to HTAN community member managements and access to HTAN resources, in particular, HTAN-related Synapse projects and teams</p>","icon":12633,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12633","groups":[],"key":""},{"id":"167","name":"Data RELEASE support","descriptionHtml":"","callToAction":"Data RELEASE support","introHtml":"<p>Internally created tickets to support communications with data contributors related to data releases.</p>","icon":12600,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12600","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12747,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12747","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":12756,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12756","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":12761,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12761","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":12755,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12755","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using our services? Select this to request assistance.</p>","icon":12740,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12740","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[166,24,6,8,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3b8e349-e434-3cd6-99b4-fcec3e545028","appLinkName":"System Confluence","appLinkUrl":"https://sagebionetworks.jira.com/wiki","spaceKey":"HTAN","spaceName":"HTAN","spaceUrl":"https://sagebionetworks.jira.com/wiki/spaces/HTAN","isServer":false},"labels":[],"projectKey":"HTAN","serviceDeskId":1,"kbLinkDomainURLs":["https://sagebionetworks.jira.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HTAN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0OTMyMzUsIm5iZiI6MTc1MjQ5MjAzNX0.WcpvvmhHVDXfxM6yrseIxvNzwearFVk7DtZ3BP3Ss6E","targetCollection":"upload-project-12145","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":24,"projectId":12145,"issueType":{"id":"10129","name":"Data Upload Support Request"},"form":{"name":"Data CONTRIBUTION support","descriptionHtml":"","callToAction":"Data CONTRIBUTION support","intro":"<p>Need help uploading data? Select this option to provide information on your upload.</p>","instructions":"","icon":12607,"iconUrl":"https://sagebionetworks.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12607","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please provide a short summary (e.g. \"Assistance requested with Level 3 Bulk RNAseq data submission for HTAN OHSU\")","descriptionHtml":"<p>Please provide a short summary (e.g. \"Assistance requested with Level 3 Bulk RNAseq data submission for HTAN OHSU\")</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10035","fieldConfigId":"13177","label":"Your Institution","description":"Please provide the name of your institution.","descriptionHtml":"<p>Please provide the name of your institution.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_12319","fieldConfigId":"13398","label":"HTAN Atlas Name","description":"Please select the HTAN Atlas(es) relevant to this data contribution.","descriptionHtml":"<p>Please select the HTAN Atlas(es) relevant to this data contribution.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11097","label":"HTA1 / HTAN HTAPP (Human Tumor Atlas Pilot Project)","selected":false,"children":[]},{"value":"11098","label":"HTA2 / HTAN PCAPP (Pre-Cancer Atlas Pilot Project)","selected":false,"children":[]},{"value":"11099","label":"HTA3 / HTAN BU (Boston University)","selected":false,"children":[]},{"value":"11100","label":"HTA4 / HTAN CHOP (Children’s Hospital of Philadelphia)","selected":false,"children":[]},{"value":"11101","label":"HTA5 / HTAN DFCI (Dana-Farber Cancer Institute)","selected":false,"children":[]},{"value":"11102","label":"HTA6 / HTAN Duke (Duke University)","selected":false,"children":[]},{"value":"11103","label":"HTA7 / HTAN HMS (Harvard Medical School)","selected":false,"children":[]},{"value":"11104","label":"HTA8 / HTAN MSK (Memorial Sloan Kettering Cancer Center)","selected":false,"children":[]},{"value":"11105","label":"HTA9 / HTAN OHSU (Oregon Health Science University)","selected":false,"children":[]},{"value":"11106","label":"HTA10 / HTAN Stanford (Stanford University)","selected":false,"children":[]},{"value":"11107","label":"HTA11 / HTAN Vanderbilt (Vanderbilt University)","selected":false,"children":[]},{"value":"11108","label":"HTA12 / HTAN WUSTL (Washington University in St. Louis)","selected":false,"children":[]},{"value":"11109","label":"HTA13 / HTAN TNP SARDANA (Trans-Network Project)","selected":false,"children":[]},{"value":"11110","label":"HTA14 / HTAN TMP - TMA (Tissue MicroArray Trans-Network Project)","selected":false,"children":[]},{"value":"11112","label":"HTA15 / HTAN TNP SRRS (Standardized Repository of Reference Specimens Trans-Network Project)","selected":false,"children":[]},{"value":"11113","label":"HTA16 / HTAN TNP CASI (Cell Annotations and Signatures Initiative Trans-Network Project)","selected":false,"children":[]},{"value":"11369","label":"HTA200 / HTAN UCSF (University of California San Francisco)","selected":false,"children":[]},{"value":"11370","label":"HTA201 / HTAN OHSU (Oregon Health Science University)","selected":false,"children":[]},{"value":"11371","label":"HTA202 / HTAN CIT (California Institute of Technology)","selected":false,"children":[]},{"value":"11372","label":"HTA203 / HTAN MD Anderson (MD Anderson Cancer Center)","selected":false,"children":[]},{"value":"11373","label":"HTA204 / HTAN DFCI (Dana-Farber Cancer Institute)","selected":false,"children":[]},{"value":"11374","label":"HTA205 / HTAN CHLA (Children's Hospital of Los Angeles)","selected":false,"children":[]},{"value":"11375","label":"HTA206 / HTAN WUSTL (Washington University in St. Louis)","selected":false,"children":[]},{"value":"11376","label":"HTA207 / HTAN Vanderbilt (Vanderbilt University)","selected":false,"children":[]},{"value":"11377","label":"HTA208 / HTAN MD Anderson (MD Anderson Cancer Center)","selected":false,"children":[]},{"value":"11378","label":"HTA209 / HTAN Yale (Yale University)","selected":false,"children":[]},{"value":"11111","label":"Unknown","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12136","fieldConfigId":"13182","label":"Data Type","description":"Please list the data type(s) and data level(s) relevant to this contribution.","descriptionHtml":"<p>Please list the data type(s) and data level(s) relevant to this contribution.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description (optional)","description":"As applicable, please provide any additional information to assist with HTAN DCC with this request.","descriptionHtml":"<p>As applicable, please provide any additional information to assist with HTAN DCC with this request.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (optional)","description":"NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.","descriptionHtml":"<p>NOTE: Please do not include PHI anywhere within your request. This platform should not be used to relay any form of PHI.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/24","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/24","calendarParams":{"firstDay":0,"date":"2025-07-14T04:20:35-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MzNhMzIzMC1mNzYxLTQ2YjEtYWI5Ny1jMmQ3OTY1MDYzNmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjE0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0OTMyMzUsIm5iZiI6MTc1MjQ5MjAzNX0.WcpvvmhHVDXfxM6yrseIxvNzwearFVk7DtZ3BP3Ss6E","targetCollection":"upload-project-12145","endpointUrl":"https://api.media.atlassian.com","clientId":"633a3230-f761-46b1-ab97-c2d79650636c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sagebionetworks","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5cccd69a49a6b3d57c180844285c59583cdbbf11_lout","baseUrl":"https://sagebionetworks.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sagebionetworks.jira.com","customerLoginEnabled":true,"maxAttachmentSize":"31457280","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"633a3230-f761-46b1-ab97-c2d79650636c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"97073918d78248e2b93c6ec223026fdd","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}