Revision Date: 2023.12.29
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This RM delineates the processes for accessing, using, and updating the ACT Google Group, which manages the email addresses: act@sagebase.org and act@sagebionetworks.org.
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These procedures apply only to the two email addresses, “act@sagebionetworks.org” and “act@sagebase.org.”
Google Groups is a Google Suite product that is used by Governance to centralize the receipt of emails addressed to ACT. Groups may be used for various purposes, but for the Governance ACT emails specifically, they are used like an email distribution list.
There are some important notes regarding these email addresses:
Messages sent to this address automatically generate Jira tickets in the ACT Service Desk.
This is not a standard email inbox; it is a Google Groups account so multiple people can access it.
Because the ACT email address is a Google Groups account, this may cause issues with Jira tickets. For example, sometimes Jira tickets are not properly generated, and sometimes the ticketing system does not recognize continuations of an existing conversation thread leading to duplication or proliferation of tickets.
The Governance team does not generally reply directly from the ACT account, though this is an option. The drawback is that integration with Jira may cause unwanted tickets to be automatically generated.
act@synapse.org emails do not get routed to the Google Groups account since sending emails to the @synapse.org email address routes messages to the ACT Team in Synapse. Each ACT member then gets emails sent to their individual inboxes.
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All members of ACT should have access to the ACT Google Group.
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