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Version

Summary

12/28/2021

Updated format to align with policy version tables

12/15/2021

Current version. Added version tracking table.

05/21/2021

Updated

Audience: Sage ACT

Table of Contents:

Table of Contents

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Overview

mHealth participants are encouraged to provide user feedback and contact Sage Bionetworks with any questions related to our apps. Currently, two email addresses are being utilized for user support for ElevateMS and mPower. 

Email account and login information can be found through the following this ACT Page on Synapse. 

Canned Responses

The most common inquiries that we receive fall under four categories: 

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Canned responses or templates have been saved in the templates folder within the email accounts. Responses should be tailored to the individual.

How to File a Jira Ticket

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If a participant is reporting a bug, you will need to file a ticket in JIRA to alert the engineering team. 

  • Click on the following link to access JIRA and create a JIRA ticket: https://sagebionetworks.jira.com/secure/Dashboard.jspa?selectPageId=11121

  • Click on the “+” in the left-hand part of the screen to create a ticket

  • Fill-out the following fields in the “Create Issue” 

    • Project: iPhone Apps (IA)

    • Issue Task: Bug

    • Summary: Study Participant Reported Bug

    • Assignee: Erin Mounts

    • Components: elevateMS or mPower 2

    • Description: Describe the bug (copy and paste email)

    • If possible, please add: iPhone model (5, 7, etc.) and iOS version #, contact email/phone of study participant

    • Label: Participantbug

  • Click “Create”

  • If you do not hear back from Erin Mounts or someone on the platform team in 48 hrs, send a follow-up email to Erin.

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Additional Notes

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If a participant submits incorrect information, Sage is unable to correct or edit these entries. 

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