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Simple Email Service → Reputation Dashboard / Automatic Suppression List - Check the bounce rate and the complaint rate. If bounces or complaints get too high, AWS can shut down our ability to send email. This shuts down any study that uses email for authentication (which is a majority of studies).
Note that the metrics are based on the last 10000 emails, and we send something like 10 per day, so this metric changes very slowly.
To see individual bounces and complaints, go to https://groups.google.com/a/sagebase.org/g/bridge-bounce-notifications. Bounces are mostly fine. Complaints need to be looked at closely.
An automatic suppression list has been enabled, preventing future emails from being sent to addresses that have returned bounces or complaints. Review the list of suppressed addresses for any that should be re-enabled.Simple Notification Service → Text Messaging (SMS)- Scroll down to Delivery Status Logs and look at SMS delivery since the last dev-ops meeting. Failures due to opted out are generally fine. Other failures should be looked at closely, especially if it’s widespread.This is no longer needed, because the logs now go to Sumo Logic.
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