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Note: To search for notes for past tickets, click the magnifying glass icon in the top nav bar. (The Search field in the Ticket view only searches ticket IDs, names, and descriptions, which rarely contains what we want.)
Note: We chose HubSpot because we needed a way for our Dev-Ops emails to be automatically created as tickets, and we wanted a way to track the open/closed state beyond simply “This is marked as unread in Dwayne’s inbox”. We chose HubSpot specifically because it was easy to set up and has a free tier.
Note: If Hubspot isn’t working, navigate to the mailing list directly at https://groups.google.com/a/sagebase.org/g/bridgeops and look at new messages that have arrived since the last Dev-Ops meeting.
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