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Bridge Server

Alarms

TODO Alarms notify us by sending an email to bridgeops@sagebase.org. We are currently trying out We use https://www.hubspot.com/ as our Dev-Ops ticketing system to replace email.Navigate to . Alarms notify us by sending an email to bridgeops@sagebase.org, which automatically creates a ticket in HubSpot. Click on Service → Tickets, then All Open Tickets and look at all open unassigned tickets. If tickets can be resolved right away, add a Note and then close the ticket. If tickets require further action, either assign the ticket to yourself, or close the ticket and link a Jira.

Note: To search for notes for past tickets, click the magnifying glass icon in the top nav bar. (The Search field in the Ticket view only searches ticket IDs, names, and descriptions, which rarely contains what we want.)

Note: If Hubspot isn’t working, navigate to the mailing list directly at https://groups.google.com/a/sagebase.org/g/bridgeops and look at new messages that have arrived since the last Dev-Ops meeting.

Common types of messages include (this list is not exhaustive):

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