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Version | Date | Comment |
|---|---|---|
V.3 | 2021/12/15 | Current version. Added version tracking table. |
V.2 | 2021/05/21 | Updated |
V.1 | 2021/05/21 | Created |
Audience: SageACT
Below are canned email responses that can be used to respond to common Governance Jira tickets and/or questions. For instructions on how to create or edit canned responses, please review the steps outlined here.
Table of Contents
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Tips
When replying over emails to issues generated via a Jira ticket, we recommend including the ticket ID (ex: SG-1234) in the email subject so that it’s easy to connect the email thread with the ticket later on.
CC act@sagebionetworks.org on all email correspondence for continuity in case you are out of office and cannot reply to an email.
Canned Emails
Synapse violation
Hello,
I am reaching out to you on behalf of the Synapse Access and Compliance Team (ACT) regarding the violation you reported. You flagged data on this Synapse page [Link Page] as a violation of the Synapse Terms and Conditions of Use.
...
We appreciate your dedication to maintaining Synapse's security and compliance.
Thank you,
YOUR NAME, on behalf of the Synapse Access and Compliance Team
YOUR SIGNATURE BLOCK
Request for ACT to add data restriction
Hello,
Thank you for requesting that Conditions for Use be added to the Synapse project: [insert synID/project link]. A temporary lock has been placed on your project so that sensitive data cannot be downloaded by Synapse users.
Can you please provide some information about the data and how you would like data access to be restricted?
Thank you,
YOUR NAME, on behalf of the Synapse Access and Compliance Team
YOUR SIGNATURE BLOCK
Follow-up on a JIRA issue that hasn’t gotten a response (2nd email)
Hello,
I am following up on my previous email about [INSERT REASON; e.g., ‘your request for the addition of data restrictions to content on Synapse’]. If we do not hear from you by [DATE 5-7 days in the future] we will close the issue in our system.
Regards,
YOUR NAME, on behalf of the Synapse Access and Compliance Team
YOUR SIGNATURE BLOCK