Cannot log in to Synapse - error(54, 'Connection reset by peer')


Synapse Login failed with error 54. Seems like this is only happening for users on the east coast (tested in Chicago and Philadelphia). tested on his EC2 hosted in Oregon and it worked.

Error message is below.


Synapse version - 1.8.1


Kimyen Truong
August 6, 2018, 6:39 PM

, please validate that the instruction provided above resolves the problem. This is a requests's issue, but the user may experience it while using the Synapse Python client. We should add a trouble shooting page in our documentation to help users find the solution for this problem:

How can we ensure that the client inform people of the SSL issue.

I can look into if we can point to a fix version of requests package that does not have this problem.

Thomas Yu
August 6, 2018, 6:19 PM

What is the best way to validate this issue? Some other collaborators got this issue as well. How can we ensure that the client inform people of the SSL issue.

Kimyen Truong
August 6, 2018, 6:01 PM

I've just realized that this issue wasn't assigned to for validation. I changed the validator to Tom. Tom, could you please validate this issue? Thank you.

Bruce Hoff
July 20, 2018, 10:38 PM

said that said that the problem is resolved. If that's incorrect, please reopen. If correct, please validate and close.

Thomas Yu
July 13, 2018, 8:48 PM

I will continually document here the issues they face, so we resolved the openSSL issue

They updated python 2.7.10 to 2.7.13 and dealt with python pathing issues to get the new SSL version.

Now they have:

They re-installed python client:

And now they get



Ziming Dong


Xindi Guo




Thomas Yu

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